IT Infrastructure Operations Manager

Haier Smart Home UK&I Ltd; Hatfield; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Car/Car Allowance

Bonus

Pension Contribution

Life Cover

25 Days Holiday (+ statutory bank hols

Employee Assistance Program

Training support schemes

Brilliant discounts on our products

Reward Gateway access

Job summary

Haier Smart Home UK&I Ltd is seeking an experienced IT Infrastructure Operations Manager to take responsibility for local IT across the UK & Ireland. You will lead a multisite IT operations team, ensure service continuity, manage budgets and suppliers, and align with European standards.

You will oversee server, network and telephony (VOIP/ACD) environments, travel across UK & Ireland and European offices, and drive projects with a focus on workplace and end-user IT support.

Qualifications

• Experience in IT operations leadership across multiple sites.
• Budget management, supplier management and contract negotiation.
• Server and network experience (VLAN, LAN, WAN) and telephony (VOIP, ACD).
• Willingness to travel across UK & Ireland and European offices.

Responsibilities

• Oversee local IT operations for UK & Ireland.
• Lead the local IT support team across multiple sites.
• Ensure service continuity and adherence to Digital Technology European standards.
• Collaborate on European initiatives and projects.

Skills

Multisite IT support

Budget management

Supplier management

Contract negotiation

Leadership

Server experience

Network experience

Telephony (VOIP, ACD)

Microsoft products

Job description

Here at Haier Europe (Candy, Hoover, Haier) our ambition is simple; to be the number one Domestic Appliance and Smart Home business in the UK & Ireland.

As we grow our business, we are now looking for a new IT Infrastructure Operations Manager to take responsibility for local operational management of IT across the UK & Ireland and support wider European projects.

As IT Infrastructure Operations Manager, you'll be responsible for the local operational management of IT across the UK & Ireland sites, with a particular focus on workplace and end-user IT support. You'll lead the local team dedicated to these activities, ensuring operational continuity, service quality, and adherence to the standards and policies defined at Digital Technology European level.

Benefits

• Salary DOE
• Car/Car Allowance
• Bonus
• Pension Contribution
• Life Cover
• 25 Days Holiday (+ statutory bank holidays)
• Employee Assistance Program
• Training support schemes to aid your development
• Brilliant discounts on our products
• access to Reward Gateway which offers a wide range of retailer discounts

With experience of working within an IT operations role (IT Service Desk or Managed Service Provider) and leading a team of IT support professionals, you'll have extensive experience of offering multisite support, budget management, supplier management, and contract negotiation.

You'll have demonstrable Server and Network experience (VLAN, LAN and WAN technologies), Telephony experience (VOIP, ACD call centre systems) and a good knowledge of Microsoft products.

You'll have the willingness to travel across UK & Ireland sites (Birchwood, Bolton, Rugby) and European offices, supporting on a variety of Group wide initiatives and projects.

You'll be based at our Birchwood Park office (WA3 6XG) with hybrid working available (3 days office/2 days home).

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer.

Our future. In your hands.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

In your hands, our three superbrands - Candy, Hoover, Haier - are the innovative power behind our determination to be the number one home appliance business in the UK & Ireland.

And with our shared cultural attitude of Entrepreneurship & Innovation, Zero Distance to the Customer and IoT & Ecosystem Thinking, our people know how to power our future.

Our customers deserve the very best, and in your hands, you'll deliver it.

With the strength of the global leader behind you, the freedom to grow your career inspiring you and the performance of our future driving you, in your hands, our business will be better because of you.