IT Infrastructure Manager, EMEA And APAC

FPSG Connect; Scotland; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading firm in life sciences seeks an IT Infrastructure Site Manager to lead IT services across multiple international sites. The role involves managing laboratory systems support and Level 2 IT services while ensuring compliance and continuous improvement. The ideal candidate will have proven experience in IT infrastructure, with strong skills in stakeholder management and process automation. Frequent European travel required.

Qualifications

• Proven experience in IT infrastructure operations and end user services.
• Strong knowledge of backup, restore, patch management, and security compliance.
• Ability to manage vendor relationships and lead cross-functional teams.

Responsibilities

• Provide global IT site services and support for circa 2000 users.
• Manage asset and equipment efficiently.
• Lead IT support for laboratories ensuring over 600 systems are functional.

Skills

IT infrastructure operations

End user services

Backup and restore management

Patch management

Security compliance

Microsoft 365

SCCM

Intune

Teams Room technologies

Problem-solving skills

Communication skills

Stakeholder management

Leadership skills

Job description

Overview

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IT Infrastructure Site Manager EMEA & APAC (CRO/CDMO)

Exciting opportunity to lead IT site services and lab systems across multiple international sites. The opportunity includes oversight of Level 2 IT support, Smart Hands services, asset management, and lab systems support globally. The individual will also lead the IT Support for Labs team, ensuring compliance, performance, and continuous improvement. European travel will be required for this role - 1 or 2 times a quarter.

Role Responsibilities

Responsibilities will include:

• Global IT Site Services & Support (circa 2000 users)
• Asset & Equipment Management
• Smart Hands Support
• IT Support for laboratories (over 600 systems)
• Budget and Financial Management
• Change Management
• Customer Experience
• Innovation and Digital Transformation - new initiatives/new technology
• Leadership & Team Development

Person Specification

Essential skills will include:

• Proven experience in IT infrastructure operations and end user services
• Strong knowledge of backup, restore, patch management, and security compliance
• Proficiency with Microsoft 365, SCCM, Intune, and Teams Room technologies
• Excellent problem-solving, communication, and stakeholder management skills
• Ability to lead cross-functional teams and manage vendor relationships
• Commitment to process automation, continuous improvement, and regulatory compliance

Reward

Fantastic opportunity to work with a CRO/CDMO so any life sciences or pharmaceutical experience would be great.

Next Steps

Apply by contacting Ciaran Ahern (see below)

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process