IT Infrastructure Manager

RedRock Resourcing; Cardiff; Vor Ort; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

RedRock Resourcing is seeking an IT Infrastructure Manager to own the day-to-day IT environment in Cardiff, UK. The role is hands-on with responsibility for governance, security and supplier relationships.

You will manage Microsoft 365, Entra ID / Azure AD, and support cybersecurity measures while ensuring effective service delivery with external providers. Strong communication and practical technical skills are essential.

Qualifikationen

• 5+ years across infrastructure, systems administration or IT operations.
• Strong hands-on experience with Microsoft 365 and Entra ID / Azure AD.
• Good knowledge of cybersecurity, particularly Defender, endpoint security and DLP.
• Experience with business-critical applications and enterprise systems.
• Experience working with IT suppliers, MSPs and third-party providers.
• Understanding of IT governance, security controls, compliance and audit requirements.
• Experience in regulated or security-conscious environments is beneficial.
• Strong communication skills; able to explain technical issues to non-technical stakeholders.
• Hands-on approach; not a purely advisory role.

Aufgaben

• Own day-to-day IT environment and broader IT operations and governance.
• Take ownership of Microsoft 365 surface (Teams, SharePoint, Exchange Online, OneDrive).
• Manage Entra ID / Azure AD, MFA, Conditional Access and user access controls.
• Support cybersecurity environment with Defender, DLP and endpoint security.
• Manage access, configuration and integrations across core business apps.
• Act as senior escalation point for complex incidents and tech issues.
• Coordinate with external IT providers, partners and vendors for service delivery.
• Oversee supplier relationships, SLAs, performance and incidents.
• Support IT governance, change management, documentation and audits.
• Assist business continuity and disaster recovery planning.
• Assist introduction of new technologies including AI tools like Copilot.
• Guide colleagues on security and best practices across the organisation.

Kenntnisse

Microsoft 365

Entra ID / Azure AD

Cybersecurity

Business-critical apps

IT suppliers & MSPs

IT governance & compliance

Regulated environment

Communication

Hands-on technology

Jobbeschreibung

We’re working with a growing organisation that is investing heavily in its technology function and looking for an IT Infrastructure Manager to take ownership of its day-to-day IT environment. This is a broad, hands-on role suited to someone who enjoys being close to the technology while also taking responsibility for wider IT operations, security, suppliers and governance.

Responsibilities:

• Taking ownership of the organisation’s Microsoft 365 environment, including Teams, SharePoint, Exchange Online and OneDrive.
• Managing Entra ID / Azure AD, including MFA, Conditional Access and user access controls.
• Supporting and improving the organisation’s cybersecurity environment, including Microsoft Defender, DLP and endpoint security.
• Managing access, configuration and integrations across key business applications.
• Acting as a senior point of escalation for more complex technical issues and incidents.
• Working with external IT providers, technology partners and vendors to ensure services are delivered effectively.
• Managing supplier relationships, service levels, technical issues and ongoing performance.
• Supporting IT governance, change management, documentation and audit requirements.
• Helping maintain strong business continuity and disaster recovery arrangements.
• Supporting the controlled introduction of new technologies, including Microsoft Copilot and other AI-enabled tools.
• Working with colleagues across the organisation to improve the way technology is used and provide guidance around security and best practice.

Skills:

• 5+ years’ experience across infrastructure, systems administration or IT operations.
• Strong hands-on experience with Microsoft 365 and Entra ID / Azure AD.
• Good knowledge of cybersecurity, particularly Microsoft Defender, endpoint security and DLP.
• Experience working with business-critical applications and enterprise systems.
• Experience working with IT suppliers, MSPs and third-party technology providers.
• A good understanding of IT governance, security controls, compliance and audit requirements.
• Experience within a regulated or security-conscious environment would be highly beneficial.
• Strong communication skills and the ability to explain technical issues clearly to non-technical stakeholders.
• A hands-on approach - this is not a role for someone who has completely moved away from the technology.