IT Infrastructure Manager

Somerset Bridge Group; Bristol; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

An established industry player is seeking an IT Infrastructure Manager to oversee and enhance their IT infrastructure. This role involves leading a talented team, ensuring system uptime, and driving projects that improve operational efficiency. You'll collaborate with various stakeholders and manage critical infrastructure operations, ensuring compliance with industry regulations. With a commitment to professional development and a focus on delivering excellent service levels, this position offers a unique opportunity to make a significant impact in a dynamic environment. Join a forward-thinking company that values innovation and teamwork.

Benefits

25 days annual leave

Discretionary annual bonus

Flexible working hours

Healthcare Cash Plan

Electric vehicle salary sacrifice scheme

Exclusive retailer discounts

Professional wellbeing app

Enhanced parental leave

Life Assurance

Cycle to Work Scheme

Qualifications

• 5+ years of experience in IT Infrastructure Management or similar roles.
• Strong knowledge of networking, servers, storage, and virtualisation technologies.

Responsibilities

• Manage daily operations of IT infrastructure including servers and cloud environments.
• Lead, mentor and manage the Infrastructure team.

Skills

IT Infrastructure Management

Team Leadership

Cloud Platforms (Azure, AWS)

Networking

Virtualisation Technologies

Education

Bachelor's degree in IT or Computer Science

Tools

ITIL

Project Management Professional (PMP)

Certified Information Systems Security Professional (CISSP)

Job description

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Somerset Bridge Group provided pay range

This range is provided by Somerset Bridge Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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The IT Infrastructure Manager is responsible for overseeing the organisation’s IT infrastructure, ensuring all systems, networks, and cloud services are running efficiently and securely. The role involves managing the day-to-day infrastructure, leading a team of technical experts, ensuring uptime and performance, and driving infrastructure projects. This position requires strong leadership skills, the ability to collaborate with other business and IT teams, and a commitment to delivering excellent service levels to the organisation.

Key Responsibilities:

Infrastructure Operations

• Manage the daily operations of IT infrastructure including servers, storage, networks, and cloud environments.
• Ensure uptime, availability and performance of IT systems through proactive monitoring and maintenance.
• Oversee disaster recovery and backup processes to ensure business continuity.
• Lead, mentor and manage the Infrastructure team.
• Assign tasks, manage workloads and ensure team members meet performance expectations.
• Facilitate professional development and skills training for the team.

Process Management

• Implement and optimise ITIL-based processes for incident, problem and change management.
• Drive process improvements to increase operational efficiency and reduce incidents.
• Ensure service level agreements (SLAs) are met or exceeded.

Project Management

• Plan and manage infrastructure projects such as upgrades, migrations and deployments.
• Define project scope, timelines and budgets, ensuring projects are delivered on time and within budget.
• Coordinate with vendors and service providers for procurement and support.

Security & Compliance

• Collaborate with IT Compliance to ensure infrastructure is secure and compliant with industry regulations.
• Manage regular security audits, patch management and vulnerability assessments in accordance with the Vulnerability Management framework.

Stakeholder Management

• Develop and maintain strong relationships with key stakeholders across the organisation.
• Liaise with suppliers and service providers to ensure effective collaboration and service delivery.
• Act as the primary escalation point for infrastructure-related issues, ensuring timely resolutions.
• Drive initiatives to improve operational efficiencies within the Infrastructure team.
• Prepare and present monthly reports on infrastructure performance, project status and service metrics to management.

Required Skills/Experience:

• 5+ years of experience in IT Infrastructure Management or similar roles.
• Bachelor’s degree in IT, Computer Science, or related field. OR equivalent experience.

Desirable certifications:

• ITIL V4 Foundation or higher.
• Project Management Professional (PMP)
• Certified Information Systems Security Professional (CISSP)
• Proven experience leading and managing technical teams.
• Strong knowledge of networking, servers, storage, and virtualisation technologies.
• Familiarity with cloud platforms (Azure, AWS) and infrastructure monitoring tools.
• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day
• Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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