IT Infrastructure Engineer (RMA & Diag)

Nebius; Newport; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Impactful AI projects

International environment

Job summary

Nebius is seeking an IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, including RMA processing. This role operates at the intersection of multiple technical and operational domains.

You will work on firmware and hardware‑related server problems, develop processes and documentation, and collaborate with vendors and internal teams to implement improvements. Fluency in English is essential.

Qualifications

• Datacenter and server equipment knowledge.
• Deep IT hardware knowledge and troubleshooting experience.
• Unix/Linux OS and command-line proficiency.
• Experience with equipment monitoring, data analysis and presentation.
• Proactive and responsible attitude.
• Excellent spoken and written English.

Responsibilities

• Troubleshoot firmware and hardware issues on servers with deep system knowledge.
• Execute workarounds and fixes for IT hardware problems.
• Serve as SME and escalation point for L1/L2 technicians.
• Create new processes and docs for the IT hardware team.
• Collaborate with related departments to drive improvements.
• Coordinate with vendors on warranty replacements (RMA).
• Improve support processes, documentation and training materials.

Skills

IT hardware

Unix/Linux

Troubleshooting

English proficiency

Tools

Monitoring tools

Job description

About Nebius

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full‑stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in‑house AI/ML infrastructure.

From large‑scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We’re looking for an IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

Your responsibilities will include

• Solve the most challenging firmware and hardware‑related issues with servers, involving in‑depth knowledge of system architecture and advanced troubleshooting.
• Execute workarounds and solutions for IT hardware issues.
• Act as a subject‑matter expert and point of escalation for L1 and L2 technicians.
• Create new processes and documentation for the IT hardware team.
• Collaborate with related departments to implement improvements.
• Collaborate with vendors on warranty replacements (RMA), create requests and manage.
• Improve support processes, documentation and training materials.

Requirements

• Knowledge of datacenters and server equipment.
• Deep knowledge of IT hardware and practical experience troubleshooting.
• Skills working with the Unix/Linux operating system and command line.
• Experience with equipment monitoring, data analysis and presentation.
• Proactiveness and sense of responsibility.
• High proficiency in spoken and written English.

It will be a bonus if you have

• Skills of repairing electronics at the component level (SMD).
• Knowledge of network equipment and troubleshooting.
• Driving license type B.

Benefits & Perks

• Competitive compensation.
• Career growth and learning opportunities.
• Flexibility and ownership.
• Collaborative and innovative culture.
• Opportunity to work on impactful AI projects.
• International environment and talented teams.

What’s It Like To Work At Nebius

Fast moving – Bold thinking – Constant growth – Meaningful impact – Trust and real ownership – Opportunity to shape the future of AI.

Equal Opportunity Statement

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.