IT Infrastructure Engineer (First Line)

ZipRecruiter; Stockton-on-Tees; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT and cyber security company in the UK is seeking a proactive First Line Engineer for their technical support team. In this pivotal role, you'll provide essential support to users, troubleshoot technical issues, and ensure a high standard of customer service as part of a rapidly growing organization committed to employee development.

Benefits

Extensive private healthcare

Generous life cover

25–30 days holiday + BHs

Retail discounts

Qualifications

• At least 1 year of experience in IT support.
• Experience supporting Microsoft Windows 10/11.
• Basic understanding of networking.

Responsibilities

• Provide 1st line support via phone, email, and remote tools.
• Troubleshoot issues across Windows 10/11 and Microsoft 365.
• Log, manage, and resolve incidents in line with SLA agreements.

Skills

Communication

Troubleshooting

Technical Support

Networking

Tools

Microsoft 365

Active Directory

Windows 10/11

Job description

Job Description

Communicate Technology is on the lookout for a proactive and customer-focused First Line Engineer to join our technical support team at our Wynyard HQ.

As the first point of contact for our users, you’ll play a vital role in helping resolve IT issues efficiently — from password resets to troubleshooting Windows 11 problems — ensuring our clients can get back to doing what they do best.

What you’ll be doing:

• Provide 1st line support via phone, email, and remote tools
• Troubleshoot issues across Windows 10/11, Microsoft 365, and Active Directory
• Assist with user rights, accounts, passwords, and basic security administration
• Handle technical queries and service requests, escalating when needed
• Keep users updated and deliver outstanding customer service
• Log, manage, and resolve incidents in line with SLA agreements

What we’re looking for:

• At least 1 year of experience in IT support or system administration
• Experience supporting Microsoft Windows 10/11
• Basic understanding of networking (ping, trace route, etc.)
• Familiarity with Active Directory and Microsoft 365 admin tasks
• Great communication skills – able to translate tech into plain English
• Keen to learn, grow, and take on new challenges

Why join Communicate?

We’re one of the UK’s fastest-growing IT and cyber security companies, delivering managed services to businesses across the country. At Communicate, you’ll work in a supportive environment where your development is encouraged, your voice is heard, and your growth is part of our journey.

We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday + BHs, and retail discounts in a customer-facing environment