IT Infrastructure Engineer (First Line)

JR United Kingdom; Stockton-on-Tees; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise de technologie en pleine croissance recherche un First Line Engineer pour rejoindre son équipe de support technique. Dans ce rôle, vous serez le premier point de contact pour résoudre des problèmes informatiques, allant de la réinitialisation de mot de passe à la résolution de problèmes sur Windows 11. Vous bénéficierez d'un environnement de travail qui valorise le développement professionnel et offre d'excellents avantages tels que des soins de santé privés et des congés généreux.

Benefits

Soins de santé privés

Pension

Couverture vie généreuse

Congés annuels de 25 à 30 jours

Remises dans un environnement orienté client

Qualifications

• Minimum d'1 an d'expérience en support IT.
• Compréhension de Windows 10/11 et Microsoft 365.
• Capacité à communiquer des mots techniques en langage compréhensible.

Responsibilities

• Fournir un support de 1ère ligne via téléphone et email.
• Résoudre des problèmes informatiques pour les utilisateurs.
• Gérer et enregistrer les incidents conformément aux accords SLA.

Skills

Troubleshooting

Communication skills

Networking

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Communicate Technology

Location:

stockton-on-tees, United Kingdom

Job Category:

Other

Virtual job fairs

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

col-wide

Job Description:

Communicate Technology is on the lookout for a proactive and customer-focused First Line Engineer to join our technical support team at our Wynyard HQ.

As the first point of contact for our users, you’ll play a vital role in helping resolve IT issues efficiently — from password resets to troubleshooting Windows 11 problems — ensuring our clients can get back to doing what they do best.

What you’ll be doing:

• Provide 1st line support via phone, email, and remote tools
• Troubleshoot issues across Windows 10/11, Microsoft 365, and Active Directory
• Assist with user rights, accounts, passwords, and basic security administration
• Handle technical queries and service requests, escalating when needed
• Keep users updated and deliver outstanding customer service
• Log, manage, and resolve incidents in line with SLA agreements

Virtual job fairs

What we’re looking for:

• At least 1 year of experience in IT support or system administration
• Experience supporting Microsoft Windows 10/11
• Basic understanding of networking (ping, trace route, etc.)
• Familiarity with Active Directory and Microsoft 365 admin tasks
• Great communication skills – able to translate tech into plain English
• Keen to learn, grow, and take on new challenges

We’re one of the UK’s fastest-growing IT and cyber security companies, delivering managed services to businesses across the country. At Communicate, you’ll work in a supportive environment where your development is encouraged, your voice is heard, and your growth is part of our journey.

We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday + BHs, and retail discounts in a customer-facing environment

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 31/05/2025 by JR United Kingdom