IT Infrastructure Engineer

NEC Software Solutions (India); Wideopen; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Infrastructure Engineer, where you'll play a crucial role in delivering mission-critical solutions for emergency services. This dynamic position involves building and upgrading bespoke software solutions, troubleshooting issues, and collaborating with various teams to ensure seamless operations. With a focus on customer satisfaction and adherence to best practices, you'll thrive in a role that requires both technical expertise and excellent communication skills. If you're ready to make a difference and work in a supportive environment, this opportunity is perfect for you.

Benefits

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Qualifications

• Experience in troubleshooting and problem solving is essential.
• Good understanding of Microsoft Active Directory is required.
• Knowledge of virtualization environments is a plus.

Responsibilities

• Build and upgrade bespoke Communication and CAD products.
• Fault finding at hardware and software levels.
• Create and update engineering documentation as needed.

Skills

Troubleshooting and problem solving

Microsoft Active Directory

Microsoft Windows 11

Windows Server up to 2022

Microsoft Windows Updates (WSUS)

MySQL/MSSQL

Virtualization environments (Hyper-V or VMware)

MS Business Applications (Excel, Visio, Word)

Customer service skills

ITIL best practices

Job description

Company Description

Come join us and make a difference in the world!
Discover more at www.necsws.com

Job Description

*Due to strict security clearance requirements, we are only able to consider applicants that have lived in the UK for 5 consecutive years or more*

As an Infrastructure Engineer, you will be helping us to deliver our solutions into live operational service for our suite of products across our entire customer portfolio.

If you are looking for the next step in your career, what better than delivering mission critical solutions for the blue light emergency services market. Being part of a dedicated team deploying NEC Software Solutions (NEC SWS) into sites across the UK, Ireland, Europe and beyond.

What You Will Be Doing

• Build, commissioning, and upgrades of NEC Software Solutions' bespoke Communication and CAD (Computer Aided Dispatch) products solutions into our customer environments.
• Fault finding our product suite of solutions at both hardware and software levels.
• When required, create, review, and update NEC Engineering documentation, for example workplans, work instructions, and technical guides.
• The role holder will be required to work professionally in liaison with several internal teams to coordinate activities and gather/provide information required to complete tasks.
• The role is primarily completed on customer sites as demand requires, therefore extensive travel, including overnight stays, should be expected.
• The role can involve extensive customer contact on both technical and non-technical levels, requiring a professional and adaptable communication approach.
• The role will involve working both in a team and autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some experience in post.
• Follow and adhere to NEC Software Solutions' outlined processes & procedures.
• Complete all activities within set deadlines and report any difficulties to achieve milestones.
• Present a professional approach and attitude to all work undertaken.
• Promote a clean working environment and adhere to all Health and Safety practices, rules, and regulations.

Qualifications

Who are you?

• Experienced in troubleshooting and problem solving
• A good understanding of Microsoft Active Directory / domain architecture
• Proven experience of administering and working with Microsoft Windows 11, Windows Server up to 2022
• Proven experience deploying Microsoft Windows and server Operating systems
• Proven experience deploying Microsoft Windows Updates (WSUS)
• Working knowledge of MySQL/MSSQL (running backups, running queries, etc.)
• Proven knowledge and experience of virtualization environments (Hyper-V or VMware)
• MS Business Applications experience including Excel, Visio, Word
• Excellent customer service skills
• Proven experience working to ITIL best practices.

Additional Information

Benefits

We pride ourselves in offering an excellent benefits package. When you join NEC Software Solutions, you are provided with:

• 25 days paid holiday with the option to buy/sell
• 4x basic salary life assurance cover (with the option to increase at an additional cost)
• A Group Pension Plan
• A selection of flexible benefits to suit your individual needs

Other Information

• Candidates must demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks. Depending on the role, a DBS check may also be required.

NEC Software Solutions is an equal opportunities employer. We welcome applications from all communities. If you require reasonable adjustments or have specific accessibility needs during recruitment or interviews, please share these with us. We are committed to an inclusive and accommodating experience for all candidates.

Who We Are

We’re NEC Software Solutions, part of the global NEC Corporation. Our software helps dispatch ambulances, support families, keep trains on track, locate missing persons, and test newborn hearing. With over 3,000 employees, we support public services worldwide, working with governments, hospitals, police, housing providers, and local authorities. Together, we make a difference in the world.