IT Infrastructure Engineer

Opus 2; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a leading company in the LegalTech space as a 3rd Line IT Support Engineer in London. You will provide top-class support, assist in IT project execution, and maintain high standards in IT environments. Enjoy excellent benefits and a supportive work culture.

Benefits

Contributory pension plan

26 days annual holidays

Healthcare Insurance

Loyalty Share Scheme

Enhanced Maternity and Paternity

Employee Assistance Programme

Electric Vehicle Salary Sacrifice

Cycle to Work Scheme

Mindfulness sessions

Charity volunteer day

Qualifications

• Proficient experience in IT support and troubleshooting.
• Experience with AWS, Azure, and Windows Server technologies.

Responsibilities

• Provide top class support to end users.
• Assist in designing and supporting IT environments.
• Document processes and enhance existing documentation.

Skills

Windows 11

macOS

Linux

Office 365

Networking

Documentation

Education

ITIL v4 Foundation

MCSE/MCITP

CCNA

Prince 2

Tools

AWS

Microsoft Azure

Windows Server

PowerShell

ServiceDesk

JIRA

Job description

We are looking for someone with technical 3rd Line IT support experience to join our team in an exciting new role within the Opus 2 IT team. We offer excellent opportunities to develop and train, outstanding benefits, and a friendly and inviting environment to work in with a newly renovated, state of the art office in Central London.

Duties And Responsibilities

• Working with Level 1 and 2 IT support teams globally to provide top class support to end users
• Assisting in the designing, monitoring, troubleshooting, and supporting of our IT environment(s)
• Being the point of escalation for user support requests delivered via our service desk ticketing
• Being a key member of the team in the planning and execution of IT projects
• Documenting processes and procedures and helping to review and enhance existing documentation
• Deploying patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions
• Maintaining our high standards in ISO 27001 as well as Cyber Essentials Plus accreditation
• You will also research and document major incidents and problems, developing complete documentation impact and RCA's
  
  
  

Requirements

Person Specification

Applicants should have key skills and proficient experience in the following areas:

• Windows 11, macOS, Linux and Office 365 suite
• Amazon Web Services, Microsoft Azure and Microsoft O365 platform services
• Windows Server technologies including Microsoft Hyper V and/or VMware
• iSCSI, file storage technologies with availability clustering and failover management
• Advance knowledge of networking, connectivity, VPN technologies and firewalls.
• Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software
• Microsoft Intune, KANDJI and/or other MDM tools
• Windows PowerShell or other scripting languages
• MS DPM, Azure backups, and other backup solutions
• ServiceDesk, JIRA or other ticketing solutions, being an escalation point for incident resolution
• Demonstrable documentation skills (reports, policies, procedures, workflows)
  
  

Applicants are desired to have:

• ITIL v4 Foundation
• Certifications in MCSE/MCITP or equivalent
• CCNA and/or CCNP
• Prince 2 and/or Agile
• ISO 27001 knowledge
  
  

We will support you to achieve these within your time of employment with us or with any other training requirements we identify you will need/desire to obtain.

Benefits

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world's leading legal teams, with the world's largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you'll receive:

• Contributory pension plan
• 26 days annual holidays, flexible working, and length of service entitlement
• Healthcare Insurance
• Loyalty Share Scheme
• Enhanced Maternity and Paternity
• Employee Assistance Programme
• Electric Vehicle Salary Sacrifice
• Cycle to Work Scheme
• Calm and Mindfulness sessions
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
• Accessible and modern office spaces fully kitted out with Table Tennis and regular company social events

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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