IT Infrastructure Engineer

Opus 2; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the LegalTech space is seeking a 3rd Line IT Support professional to join their dynamic team in London. The role involves providing top-notch support, designing IT environments, and ensuring high standards in compliance. The company offers a friendly work environment, excellent benefits, and opportunities for professional development.

Benefits

Contributory pension plan

26 days annual holidays

Healthcare Insurance

Loyalty Share Scheme

Enhanced Maternity and Paternity leave

Employee Assistance Programme

Electric Vehicle Salary Sacrifice

Cycle to Work Scheme

Calm and Mindfulness sessions

Day of leave to volunteer for charity

Qualifications

• Experience in providing 3rd line IT support.
• Proficient in various operating systems and cloud services.

Responsibilities

• Provide top class support to end users.
• Assist in designing and troubleshooting IT environments.
• Document processes and maintain high standards.

Skills

Windows 11

macOS

Linux

Office 365

Amazon Web Services

Microsoft Azure

Advanced networking

Documentation

Education

ITIL v4 Foundation certification

MCSE/MCITP

CCNA

Prince2

Tools

Microsoft Intune

KANDJI

Windows PowerShell

ServiceDesk

JIRA

Job description

We are looking for someone with technical 3rd Line IT support experience to join our team in an exciting new role within the Opus 2 IT team. We offer excellent opportunities to develop and train, outstanding benefits, and a friendly and inviting environment to work in with a newly renovated, state of the art office in Central London.

Duties and Responsibilities

• Working with Level 1 and 2 IT support teams globally to provide top class support to end users.
• Assisting in the designing, monitoring, troubleshooting, and supporting of our IT environment(s).
• Being the point of escalation for user support requests delivered via our service desk ticketing system.
• Participating in the planning and execution of IT projects as a key team member.
• Documenting processes and procedures, and reviewing and updating existing documentation.
• Deploying patches on hardware, software, networks, and environments, and supporting the architecture and integration of technical solutions.
• Maintaining high standards in ISO 27001 and Cyber Essentials Plus accreditation.
• Researching and documenting major incidents and problems, including impact assessments and root cause analyses (RCAs).

Person Specification

Applicants should have key skills and proficient experience in the following areas:

• Windows 11, macOS, Linux, and Office 365 suite.
• Amazon Web Services, Microsoft Azure, and Microsoft O365 platform services.
• Windows Server technologies including Microsoft Hyper-V and VMware.
• iSCSI, file storage technologies with clustering and failover management.
• Advanced networking, connectivity, VPN, and firewall technologies.
• Hands-on experience with IT hardware and software installation, modification, maintenance, and repair procedures.
• Microsoft Intune, KANDJI, and/or other MDM tools.
• Windows PowerShell or other scripting languages.
• MS DPM, Azure backups, and other backup solutions.
• Experience with ServiceDesk, JIRA, or other ticketing systems, including escalation for incident resolution.
• Strong documentation skills for reports, policies, procedures, and workflows.

Applicants are also encouraged to have:

• ITIL v4 Foundation certification.
• Certifications such as MCSE/MCITP or equivalent.
• CCNA and/or CCNP certifications.
• Prince2 and/or Agile certifications.
• Knowledge of ISO 27001 standards.

We will support your professional development to achieve these certifications during your employment or through other training opportunities.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, including the largest law firms.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• Contributory pension plan.
• 26 days annual holidays, flexible working, and length of service entitlement.
• Healthcare Insurance.
• Loyalty Share Scheme.
• Enhanced Maternity and Paternity leave.
• Employee Assistance Programme.
• Electric Vehicle Salary Sacrifice.
• Cycle to Work Scheme.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and active involvement in CSR initiatives.
• Modern office spaces with amenities like Table Tennis and regular social events.