IT Infrastructure Analyst

Sun, Inc.; Bexhill-on-Sea; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the hospitality sector is seeking an IT Infrastructure Analyst to ensure the stability and security of its IT infrastructure across the UK. This role involves managing both cloud and on-premises environments, supporting digital transformation, and optimizing IT operations. The ideal candidate will have extensive experience with Microsoft and Azure technologies, ensuring compliance with industry standards.

Benefits

Generous holiday discounts across parks

Discounts on food and beverages

Free premium eye test vouchers

Access to health and wellbeing discounts

Comprehensive Employee Assistance Programme

Discounted gym memberships

Employee referral schemes

Free expert mortgage advice

Company pension scheme

Qualifications

• Extensive experience with Microsoft/Azure technologies.
• Proficiency in Windows OS installation and troubleshooting.
• Working knowledge of networking principles and protocols.

Responsibilities

• Monitor and manage Azure resources for performance.
• Implement security policies and ensure compliance.
• Provide technical support for infrastructure issues.

Skills

Azure Management

Network Security

Windows Operating Systems

Virtualization

Troubleshooting

Job description

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

Job Title: IT Infrastructure Analyst

The IT Infrastructure Analyst is responsible for ensuring the stability, security, scalability, and efficiency of infrastructure deployed across all Park Holidays’ locations throughout the UK by managing both cloud and on-premises environments. This role plays a critical part in maintaining business continuity, supporting digital transformation, and optimizing IT operations.

Job Duties

1. Monitor and manage Azure resources, including virtualization, to ensure high availability and performance.
2. Secure IT systems by implementing security policies, monitoring threats, and ensuring compliance with relevant regulations (e.g., GDPR, SOX, PCI DSS) and industry standards.
3. Support physical network infrastructure by configuring and maintaining servers, appliances, L2/L3 switches, VLANs, and network security.
4. Optimize licensing and costs by managing Microsoft 365 and Azure resources effectively.
5. Act as a point of escalation and provide technical support to troubleshoot and resolve infrastructure, network, and application-related issues to other internal IT teams.
6. Manage and deploy both on-premise and cloud-based infrastructure at all levels of the OSI model.
7. Monitor the infrastructure landscape to ensure it remains supportable, secure, and performant.
8. Ensure security patching remains compliant and that risks are highlighted, managed, and mitigated across all infrastructure and applications.
9. Ensure IT compliance and governance for GDPR, SOX, PCI DSS, and other regulatory frameworks, meeting or exceeding deadlines.
10. Take ownership of escalated requests or incidents from the IT Service Desk team until resolution.
11. Support the delivery of IT projects by understanding scope and applying technical skills to devise solutions using new or existing technologies.
12. Provide technical and operational support for the resolution and recovery of normal operations following critical and major incidents.
13. Identify areas for service, process, and technical improvements by reviewing current methods and challenging the status quo.
14. Investigate new technologies and solutions to meet current and future business challenges or requirements.
15. Collaborate with internal and external resources to deliver operational excellence.

Requirements

1. Extensive experience managing and deploying Microsoft/Azure technologies such as Active Directory, DNS, DHCP, Group Policy, Intune, Azure Virtual Desktop, Azure Files, FSLogix, Network Security Groups, Load Balancers, SQL.
2. Experience managing and deploying virtual machines (including resource allocation) in on-premises (Hyper-V, VMware) and Azure environments.
3. Proficiency with Windows operating systems, including installation, configuration, and troubleshooting (Windows 10/11, Windows Server).
4. Working knowledge of networking principles, protocols (TCP/IP, DNS, DHCP), technologies (VLANs, VPNs), and hardware (switches, firewalls).

Benefits

At Park Holidays UK, you'll be part of an industry-leading organization where you'll be challenged, inspired, rewarded, and empowered to grow. We value our team members highly and are committed to their development.

Employee Benefits include:

• Generous holiday discounts across our parks
• Discounts on food and beverages on park
• Free premium eye test vouchers
• Access to health, wellbeing, and retail discounts via the Helphand app
• Comprehensive Employee Assistance Programme
• Discounted gym memberships
• Employee and sales referral schemes
• Free expert mortgage advice
• Company pension scheme