IT Incident and Communications Manager

JR United Kingdom; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading global insurance firm is seeking an IT Incident and Communications Manager to oversee IT service delivery in London. The role demands strong stakeholder management and analytical skills, requiring candidates with an ITSM background and ITIL certification. This hybrid position offers an opportunity to enhance service efficiency while engaging with senior leadership and third-party suppliers.

Qualifications

• Proven experience as an MIM or SDM in financial services or technology.
• Customer-first mentality with strong engagement skills.
• Ability to work effectively with senior leadership.

Responsibilities

• Oversee delivery of IT services, ensuring they meet business requirements.
• Manage third-party suppliers and track KPIs.
• Support introduction of new services with minimal disruption.

Skills

Stakeholder management

Analytical skills

Proactive issue resolution

Education

ITIL 4 certification

Job description

IT Incident and Communications Manager, London

This role is based in London, United Kingdom, and requires an EU work permit.

Work Pattern: Barbican - Hybrid.

Job Description:

IT Incident and Communications Manager

Responsible for the overall delivery of IT Incident Communication within a global insurance firm. The role requires gravitas and stakeholder management skills to ensure value addition to the company's journey. Ideal candidates will have an ITSM background with experience in a customer-facing role.

Role Responsibilities:

• Oversee the delivery of IT services, ensuring they meet business requirements and SLAs.
• Ensure efficient resolution of incidents and conduct root cause analysis to prevent recurrence.
• Act as the primary contact for senior stakeholders, aligning IT and business needs.
• Manage third-party suppliers to ensure service quality and value for money.
• Identify and implement process improvements to enhance service efficiency and effectiveness.
• Track KPIs, generate reports, and lead service review meetings.
• Support the introduction of new services with minimal operational disruption.

Key Skills and Experience:

• Proven experience as an MIM or SDM, preferably in relevant industries such as financial services or technology.
• ITIL 4 certification is preferred, with a customer-first mentality.
• Ability to engage effectively with senior leadership and technical teams.
• Strong analytical skills and a proactive approach to issue resolution.

If you're interested in a new ITSM role, please get in touch.