IT Incident Analyst x 6

Adecco; Inverness; On-site; GBP 42,000 - 55,000; Full time

Job summary

Adecco in the United Kingdom is seeking an experienced Incident Analyst to join a fast-paced IT Operations team in Inverness. You will monitor alerts, coordinate technical teams and suppliers, manage escalations and ensure service disruptions are prioritized and resolved.

Shift pattern: 4 nights on, 4 nights off, 4 days on, 4 days off. The role emphasizes clear communication to stakeholders throughout the incident lifecycle and ongoing opportunities to contribute to service availability and

Qualifications

• Experience within Incident Management, IT Operations, Service Desk, or a similar operational environment.
• Strong understanding of Incident Management, Event Monitoring, and escalation processes.
• Excellent stakeholder communication and relationship management skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Monitor alerts, events, and incidents, assessing impact and ensuring appropriate action is taken.
• Coordinate with technical teams, suppliers, and stakeholders to manage incidents and service disruptions.
• Drive incident progression, ensuring timely escalation and resolution of issues.
• Maintain accurate records and provide clear operational updates and shift handovers.
• Identify emerging risks, service impacts, and recurring issues, escalating where required.
• Support continuous service improvement by identifying trends and process enhancements.

Skills

Incident Management

IT Operations

Service Desk

Stakeholder communication

Analytical abilities

Tools

Ticketing systems

Monitoring tools

Microsoft Office

Job description

Shift Pattern: 4 nights on, 4 nights off, 4 days on, 4 days off.

We are seeking an experienced Incident Analyst to join a fast-paced IT Operations team, providing operational oversight and incident coordination across critical services. You will be responsible for monitoring operational alerts, coordinating technical teams and suppliers, managing escalations, and ensuring service disruptions are effectively prioritised and resolved. You will play a key role in maintaining service availability while providing clear communication to stakeholders throughout the incident lifecycle.

Key Responsibilities

• Monitor alerts, events, and incidents, assessing impact and ensuring appropriate action is taken.
• Coordinate with technical teams, suppliers, and stakeholders to manage incidents and service disruptions.
• Drive incident progression, ensuring timely escalation and resolution of issues.
• Maintain accurate records and provide clear operational updates and shift handovers.
• Identify emerging risks, service impacts, and recurring issues, escalating where required.
• Support continuous service improvement by identifying trends and process enhancements.

Skills & Experience

• Experience within Incident Management, IT Operations, Service Desk, Technical Support, or a similar operational environment.
• Strong understanding of Incident Management, Event Monitoring, and escalation processes. Ability to assess priorities, make decisions under pressure, and coordinate responses to critical incidents.
• Excellent stakeholder communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Experience using ticketing systems, monitoring tools, and Microsoft Office applications.