IT Incident Analyst – 24/7 Operations Lead

Adecco

Inverness

On-site

GBP 42,000 - 55,000

Full time

4 days ago

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Job summary

Adecco in the United Kingdom is seeking an experienced Incident Analyst to join a fast-paced IT Operations team in Inverness. You will monitor alerts, coordinate technical teams and suppliers, manage escalations and ensure service disruptions are prioritized and resolved.

Shift pattern: 4 nights on, 4 nights off, 4 days on, 4 days off. The role emphasizes clear communication to stakeholders throughout the incident lifecycle and ongoing opportunities to contribute to service availability and

Qualifications

Experience within Incident Management, IT Operations, Service Desk, or a similar operational environment.
Strong understanding of Incident Management, Event Monitoring, and escalation processes.
Excellent stakeholder communication and relationship management skills.
Strong analytical and problem-solving abilities.

Responsibilities

Monitor alerts, events, and incidents, assessing impact and ensuring appropriate action is taken.
Coordinate with technical teams, suppliers, and stakeholders to manage incidents and service disruptions.
Drive incident progression, ensuring timely escalation and resolution of issues.
Maintain accurate records and provide clear operational updates and shift handovers.
Identify emerging risks, service impacts, and recurring issues, escalating where required.
Support continuous service improvement by identifying trends and process enhancements.