IT Helpdesk Technician

TN United Kingdom; Bournemouth; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a motivated IT Helpdesk Technician to join their dynamic Technical Support Specialist team in Bournemouth. This office-based role offers a competitive salary and fantastic training, ensuring you have the tools needed for success. You'll provide essential technical support to customers, maintain high service standards, and work with advanced troubleshooting tools. With opportunities for progression and a range of attractive benefits, this position is perfect for those who thrive in a fast-paced environment and are eager to grow their careers in the tech industry.

Benefits

24 days holiday plus bank holidays

Vodafone Advantage Discount

Discounted gym membership

Private Medical Insurance after 1 year

Monthly company targeted draw

Incentivized lunches

Employee Assistance Programme

Qualifications

• Experience in customer service and technical support.
• Strong networking knowledge including routers and switches.

Responsibilities

• Provide technical telephone support using remote tools.
• Maintain high customer service standards and keep customers updated.
• Install and maintain relevant software and systems.

Skills

Customer Service

1st and 2nd Line Support

Android Applications

VOIP

Networking Knowledge

Communication Skills

Organizational Skills

Tools

Remote Troubleshooting Tools

Job description

Our Technical Support Specialist team is a motivated and enthusiastic group, and we are looking for like-minded individuals who are outgoing and thrive in a fast-paced environment. We excel in everything we do and pride ourselves on providing fantastic training and ongoing support to equip you with the tools you need to succeed.

Position: IT Helpdesk Technician at 4Com

This is an office-based role in Bournemouth.

Benefits include:

• Competitive salary of up to £28,000 DOE
• Opportunities for future progression
• 24 days holiday plus bank holidays (increasing by 1 day each year)
• Refer a friend scheme
• Vodafone Advantage Discount
• Monthly company targeted draw and incentivized lunches
• Discounted gym membership
• Employee Assistance Programme
• Private Medical Insurance (after 1 year of service)

Responsibilities include:

1. Providing technical telephone support to customers using remote tools to resolve faults or inquiries related to their telecommunications systems
2. Maintaining high customer service standards by keeping customers updated on the progress of their issues
3. Installing, updating, and maintaining relevant software and systems
4. Using remote troubleshooting tools to diagnose and resolve hardware and software issues
5. Reporting third-party faults and passing them to the relevant department
6. Supporting the technical team in additional areas as required
7. Logging all customer interactions accurately in our database

Candidate requirements:

1. Experience in customer service, 1st and 2nd line support
2. Experience with Android applications
3. VOIP experience
4. Strong networking knowledge, including routers, switches, and IP addresses
5. Excellent communication skills, both verbal and written
6. Ability to thrive in a fast-paced environment
7. Strong organizational skills and enthusiasm for all duties

If this role sounds like the right fit for you, please get in touch! Please note that if you are not a passport holder of the country for the vacancy, you may need a work permit. For more information, check our Blog.

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Created on 26/04/2025 by TN United Kingdom