IT Helpdesk Technician

Jago Consultants; Beverley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une université recherche un Technicien Helpdesk IT responsable du support technique et de la gestion des systèmes informatiques. Le candidat idéal sera flexible et aura de solides compétences en communication et en dépannage. Ce poste offre une opportunité de développement au sein d'une équipe dynamique, avec des responsabilités variées, y compris la participation aux événements du campus.

Qualifications

• Expérience dans un poste similaire.
• Connaissance en dépannage.
• Flexibilité dans les horaires de travail.

Responsibilities

• Premier point de contact pour les problèmes TIC des étudiants et du personnel.
• Installer et maintenir le matériel informatique.
• Tester et déployer de nouveaux logiciels.

Skills

Communication

Problem-Solving

Troubleshooting

Job description

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IT Helpdesk Technician required for a college / university based in Bishop Burton. The successful candidate will be the first point of contact for staff and students to report ICT issues and faults. They will be responsible for installing and maintaining computer equipment as well as resolving technical problems across the college.

Position Overview

• To utilise the IT Helpdesk function, logging calls and responding within the SLA
• Provide campus-wide support for staff, students, conferencing events and external clients
• Assist in the collection of information and population of a college and licensing registers
• Test and deploy new software / troubleshoot hardware and software when required
• Provide support for college systems & infrastructure (troubleshooting, telephony, CCTV, Wi-Fi, etc)
• To build and replace hardware throughout the organisation & install and configure hardware and software
• Take part in college events
• Participate in the IT out of hours on call rota (1 week in 5)
• Personally prepare for / attend own 1:1s and PDR’s – personal work liaison with Line Manager

Position Requirements

• Experience in a similar position
• Knowledge in troubleshooting
• Experience in installing / configuring hardware & software
• Flexibility with working hours is required to support weekend and evening events
• Excellent communication and problem-solving skills