IT Helpdesk Support

TN United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Helpdesk Support expert to join their dynamic team in Stoke-on-Trent. In this pivotal role, you will resolve technical issues, provide top-tier support, and ensure IT systems run smoothly. You'll be at the forefront of problem-solving, assisting users with software and hardware challenges, and maintaining system integrity. This role offers a fantastic opportunity for growth in a supportive environment where your contributions will make a real impact. If you're passionate about technology and customer service, this is the perfect chance to shine.

Qualifications

• Proven experience in IT support or helpdesk roles with successful issue resolution.
• Strong problem-solving skills with the ability to multitask.

Responsibilities

• Respond to helpdesk tickets and provide effective solutions.
• Diagnose and resolve complex IT issues, escalating when necessary.

Skills

IT Support Experience

Problem-Solving Skills

Communication Skills

Helpdesk Ticketing Systems

Customer Service Attitude

Job description

Job Title: IT Helpdesk Support

Location: Stoke-On-Trent

Duration: Permanent

Salary: Competitive Salary, dependent on experience

About the Role

Are you a skilled IT professional ready to make a real impact? Our client is seeking an IT Helpdesk Support expert to join their dynamic team. In this pivotal role, you'll resolve technical issues, provide top-tier support, and ensure IT systems run smoothly. If you're passionate about solving problems and helping others, this is your opportunity to shine.

Key Responsibilities

1. Technical Support: Respond to helpdesk tickets, provide effective solutions, and guide employees on software and hardware usage.
2. Problem Resolution: Diagnose and resolve complex IT issues, escalating when necessary.
3. User Assistance: Deliver clear explanations of technical challenges to empower users.
4. System Maintenance: Perform routine tasks like software updates, hardware configurations, and system monitoring.
5. Documentation: Keep records of support requests, resolutions, and system changes.
6. Training and Mentorship: Share knowledge with junior staff to promote growth.
7. Project Involvement: Participate in IT projects such as system upgrades and infrastructure improvements.

Skills Required

• Proven experience in IT support or helpdesk roles with successful issue resolution.
• Deep understanding of computer software, hardware, and networks.
• Strong problem-solving skills with the ability to multitask.
• Excellent communication skills to explain technical concepts clearly.
• Ability to work independently and in a team.
• Experience with helpdesk ticketing systems and remote support tools.
• A positive, customer-first attitude and strong interpersonal skills.

If you're interested in an IT Helpdesk Support role with growth opportunities, we want to hear from you. APPLY NOW for immediate consideration!

About Us

This recruitment is managed by McCarthy Recruitment, an award-winning talent consultancy. We are committed to a professional and personalized recruitment experience. We are an equal opportunities employer and encourage applications from all qualified candidates.

We are expanding our team at our Northwest Head office and are eager to connect with ambitious individuals interested in a rewarding career in recruitment.

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