IT Helpdesk Engineer

IT Support Manchester - Remedian IT Services; Oldham; On-site; GBP 22,000 - 32,000; Full time

Job summary

Remedian IT Services in Greater Manchester seeks an IT Helpdesk Engineer to join our proactive team and deliver frontline technical support. You will diagnose issues, guide customers remotely, and ensure tickets are resolved efficiently.

You have at least 2 years of 1st line experience, solid knowledge of Windows OS and Microsoft 365, and you communicate clearly with clients. This role offers a structured, customer‑facing environment and opportunities for growth.

Qualifications

• 2+ years of experience in a 1st line technical support or helpdesk environment.
• Strong troubleshooting skills across Windows OS, networks, and common business applications (Microsoft 365).
• Ability to explain technical fixes clearly, remotely and with step-by-step guidance.

Responsibilities

• Diagnose and resolve hardware/software issues across diverse platforms and networks.
• Manage helpdesk tickets end-to-end — from initial contact through to resolution or escalation.
• Proactively update customers and maintain accurate records in our helpdesk system.
• Ensure server updates, backups and IT Glue documentation are completed reliably and on time.
• Liaise with third parties and manufacturers on repairs, warranties and collaborative fixes.
• Uphold Remedian's ethos through exceptional service, professionalism and knowledge sharing.

Skills

1st line support

Windows OS

Microsoft 365

Troubleshooting

Customer communication

Tools

IT Glue

Job description

Launch your technical career with Remedian

Do you thrive on solving complex technical challenges and delivering exceptional customer service? At Remedian, we're not just fixing problems, we're building trusted partnerships with schools and businesses across Greater Manchester.

As an award-winning Managed Service Provider, we've championed growth since 2007. Now we're looking for a proactive IT Helpdesk Engineer to join our dynamic team and help us redefine what outstanding support looks like.

Your mission

Provide frontline technical excellence by managing helpdesk calls, resolving issues, and ensuring our clients feel consistently valued. You'll be the critical link between cutting-edge solutions and real-world results.

Key responsibilities

• Diagnose and resolve hardware/software issues across diverse platforms and networks.
• Manage helpdesk tickets end-to-end — from initial contact through to resolution or escalation.
• Proactively update customers and maintain accurate records in our helpdesk system.
• Ensure server updates, backups and IT Glue documentation are completed reliably and on time.
• Liaise with third parties and manufacturers on repairs, warranties and collaborative fixes.
• Uphold Remedian's ethos through exceptional service, professionalism and knowledge sharing.

What we're looking for

• At least 2 years' experience in a 1st line technical support or helpdesk environment.
• Strong troubleshooting skills across Windows OS, networks and common business applications (Microsoft 365, etc.).
• Confidence with backup systems and IT documentation practices (experience with IT Glue is a plus).
• Ability to explain technical fixes clearly, both remotely and with step-by-step guidance.
• Excellent attention to detail and communication skills.