IT Help Desk Engineer, Tier II – Remote-ready

OpenTable; Greater London; Remote; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Generous parental leave

Generous paid vacation + birthday

Volunteer time

Learning & development opportunities

Work from almost anywhere

Mental health support

Job summary

OpenTable is seeking a Help Desk Tier II to join our Global IT Help Desk, TechTable. You will act as escalation point for complex issues, lead IT projects, and become a SME on internal tools and systems.

You will support end users via chat, email, and remote sessions while driving automation and knowledge base improvements. You’ll collaborate with Security, Infrastructure, and Network Operations teams in a fast-paced, global enterprise.

Qualifications

• Experience providing IT support to end users via chat, email, and remote sessions.
• Ability to lead IT projects and act as a SME on internal tools and systems.
• Strong written communication for knowledge base documentation and company-wide tech communications.
• Experience with identity/access management and security best practices.
• Comfortable scripting and working with Windows servers and cloud/SaaS environments.

Responsibilities

• Provide technical support to end users via chat, email, and remote sessions.
• Resolve complex hardware, software, and access issues as escalation point.
• Lead internal IT projects and drive automation opportunities.
• Configure and test end-user hardware/software.
• Onboard/offboard employees and manage access.
• Create and maintain knowledge base documentation.
• Manage ticket queues with SLA adherence.
• Support Telcom/Video Conference services.
• Collaborate with Security, Infrastructure, and Network Operations teams.

Skills

Customer service

Multitasking

Problem solving

Scripting

Team collaboration

Italian language

Security awareness

Project management

Tools

Okta

Azure/Intune

Jamf

Iru

GSuite

Office 365

Job description

OpenTable is seeking a Help Desk Tier II to join our Global IT Help Desk, TechTable. You will act as escalation point for complex issues, lead IT projects, and become a SME on internal tools and systems.

You will support end users via chat, email, and remote sessions while driving automation and knowledge base improvements. You’ll collaborate with Security, Infrastructure, and Network Operations teams in a fast-paced, global enterprise.