IT Governance & IT Service Desk Manager

JR United Kingdom; Slough; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading company based in Slough is seeking an experienced IT Governance Officer / IT Service Desk Manager for a hybrid role. The successful candidate will manage service desk operations, oversee compliance with IT governance standards, and ensure robust disaster recovery procedures. This role offers a competitive salary and the opportunity to work in a dynamic environment.

Qualifications

• Proven experience in IT governance, risk management, and compliance.
• Experience with auditors or a 2nd line role.
• Cloud computing technology expertise.

Responsibilities

• Manage IT Service Desk for efficiency and improvement.
• Oversee compliance with Cyber Essentials Plus and ISO27001.
• Coordinate disaster recovery and business continuity testing.

Skills

IT governance

Risk management

Compliance

Vendor management

Disaster Recovery (DR)

Business Continuity Planning (BCP)

Cloud computing

Service Desk management

Analytical skills

Job description

IT Governance & IT Service Desk Manager, Slough

Client: The Curve Group

Location: Slough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

IT Governance Officer / IT Service Desk Manager

Our client is a globally recognized, successful bank providing retail and corporate financial services/products, with over 10 million active customers across 700+ locations. We are seeking an experienced IT Governance Officer for a hybrid role (3 days in-office, 2 days remote).

Key Responsibilities:

1. IT Service Desk Oversight: Manage the IT Service Desk to ensure efficient support and continuous improvement.
2. Compliance and Governance: Oversee compliance with Cyber Essentials Plus, ISO27001, and other standards, conduct monthly controls testing, manage audit/risk actions, and ensure documentation is up to date. Oversee vendor SLAs and conduct due diligence.
3. Disaster Recovery and Business Continuity: Coordinate and perform regular DR and BCP testing; ensure infrastructure resilience.

Key Skills/Experience:

• Proven experience in IT governance, risk management, and compliance.
• Experience working with auditors or in a 2nd line of defense role.
• Vendor management and SLA compliance experience.
• Experience with DR and BCP testing.
• Cloud computing technology expertise.
• Service Desk management experience.
• Strong understanding of ISO27001 and regulatory standards.
• Analytical and problem-solving skills.
• Ability to manage multiple tasks and projects.