IT Field Technician

TN United Kingdom; Ringwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a rapidly growing company in the retirement housing sector as an IT Field Technician. This exciting role involves providing desktop and remote support to colleagues while managing IT installations across various sites. You'll be integral to ensuring smooth operations, offering 1st and 2nd line support, and contributing to project work. With a focus on quality and care, this family-owned business offers a supportive environment where your skills will shine. Enjoy competitive benefits, including a company car or allowance, generous holiday entitlement, and various well-being initiatives. If you're ready to make a difference, apply today!

Benefits

Company Car or Cash Allowance

24 Days Annual Holiday + Bank Holidays

Day Off on Your Birthday

John Lewis Vouchers for Expectant Parents

Training Courses Paid

Colleague Well-being Initiatives

Peer Recognition Programme

Colleague Referral Bonus

Employee Assistance Programme

Friends & Family Discount

Qualifications

• Experience with a range of end-user devices including desktops, laptops, and printers.
• Knowledge of Microsoft products and previous experience with a ticketing system.

Responsibilities

• Provide 1st and 2nd line support to all colleagues with IT faults or service requests.
• Plan, prepare, and install IT equipment at various locations.

Skills

IT Technician Experience

Microsoft Products Knowledge

Analytical Skills

Problem Solving Skills

Interpersonal Skills

Tools

Ticketing System

Desktops

Laptops

Printers

Routers

Mobiles

Tablets

Job description

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• Location:Bromsgrove, West Midlands (with some travel required)
• Reward and Benefit:Competitive salary, company car or car allowance and excellent Colleague benefits.

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; including being recognised by The Sunday Times as the 03rd Best Company to Work for in the UK and became the first ever retirement living specialist to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards 2016.

About the role

We have an exciting opportunity available for an experienced IT Field Technician to join our Bromsgrove office, supporting Colleagues with both desktop and remote support.

Occasional travel will be required outside of the Midlands and Northern Regions to cover for other Field Technicians and to join in person Team Meetings at Ringwood Head Office.

You will plan, prepare and install IT equipment at Site Cabins, Sales Offices and Lodge Managers offices. Provide 1st and 2nd line support to all colleagues who have raised IT faults or service requests either via the ticketing system or the telephone as well as supporting project work as required.

This role is based at our Bromsgrove Office with some travel. The working hours are Monday to Thursday 9:00am – 5:30pm, Friday 9:00am – 5:00pm. The IT Field Technician is expected to be flexible in keeping with the responsibilities of the position which may include working additional hours when necessary.

About you

We would love to hear from you if you have previous IT Technician experience with a good working knowledge across a range of end user devices including desktops, laptops, printers, phones, routers, mobiles and tablets, and a knowledge of Microsoft products. Previous experience of a ticketing system is desirable.

This is a busy role so you will work well in busy environments and will be able to effectively prioritise your workload. You will also have experience of supporting a distributed user base.

You will need to have excellent interpersonal and communication skills, have effective analytical and problem solving skills and have a high level of attention to detail. You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team.

How you’ll be rewarded

• Company car or cash for car allowance
• Annual holiday entitlement of 24 days + Bank Holidays
• Day off on your birthday
• Excellent Colleague benefits including:
• John Lewis vouchers - £200 to all expectant parents
• Training Courses and Professional Memberships paid
• Colleague well-being initiatives and ambassadors
• Peer recognition programme
• Colleague referral bonus
• Access to Employee Assistance programme
• Land introduction bonus
• Friends & family discount against the cost of a new Churchill apartment
• Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities

If you want to be part of our success story, apply today!

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