IT Field Technician

Focus Resourcing Limited; Oldham; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare

Death in service

Group income protection

Company pension

23 days holiday

Descripción de la vacante

Focus Resourcing Limited is seeking an IT Field Technician to cover Oldham/Bolton region. You will perform on-site health checks, diagnose and resolve EPOS, network and business system issues, and liaise with IT providers and contractors to coordinate fixes.

The role requires robust IT maintenance and fault diagnosis skills, excellent customer service, and a full clean driving license. DBS clearance is expected. A company van is provided and travel is regional with some overnight stays.

Formación

• Experience in IT maintenance and fault diagnosis covering hardware, networks and systems.
• Excellent customer service skills with clear communication to internal and external stakeholders.
• Flexible hours and location across Oldham/Bolton region.
• Full clean driving license.
• DBS check clean (background check) required.

Responsabilidades

• Visit customer sites to diagnose and resolve EPOS, network, and business system issues.
• Capture photographic evidence and compile clear, actionable reports.
• Coordinate fixes with management, IT providers and third parties.
• Mediate IT solutions between franchisees, service desks, and IT contractors.
• Ensure accurate stock tracking and report completion for smooth operations.
• Keep stakeholders informed and updated at all times.

Conocimientos

IT maintenance

Fault diagnosis

Hardware

Networks

Customer service

Descripción del empleo

Our outstanding and successful client, a national IT Service Provider who support some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Oldham / Bolton area and will attend customer sites in the region to health-check customer tech, diagnose and resolve technical issues relating to customers on-site technology, including EPOS, business systems, and back-office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location

Oldham / Boltonregion (on-site visits + remote reporting)

Travel

Significant regional travel with some overnight stays (full expenses and accommodation provided)

Company Van

Van + fuel card provided (full, clean manual UK Licence required to be considered for this role).

Hours

Monday to Friday 40hrs / week. Core hours - 09:00 - 17:00 or 12:00 - 20:00 with 30 mins lunch.

with 1 in 8 weekends

What you'll be doing

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.

Salary & Benefits

Salary will be £26,437 plus lots of overtime.

• 23 days holiday per annum + bank
• private healthcare provided through BUPA
• death in service (4 x salary)
• group income protection
• company pension