IT Field Services Engineer

ZipRecruiter; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT infrastructure services is seeking a dedicated field engineer to support various clients. This role involves providing IT support services, managing tickets, and working independently with a dispatch team. The ideal candidate will have experience in IT support, diagnostic skills, and excellent time management. Benefits include a company car, medical plan, and staff discounts.

Benefits

Buddy program

Fuel card

Medical cash plan

Onboarding program

Phone allowance

Private use of company car

Staff discounts

Qualifications

• Experience in delivering IT support services.
• Confidence in addressing break/fix issues.

Responsibilities

• Support deskside, network, software, and print services.
• Handle a variety of tickets for multiple clients.

Skills

IT support services

Time management

Diagnostic skills

Tools

M365

Windows 10

Active Directory

SCCM

Job description

Job Description

Role:

Our Operations team supports hundreds of engineers across various customer sites. During expansion or when additional help is needed, this team is called upon to assist. As a centrally managed team, our field engineers operate independently from specific clients, with support from a dedicated dispatch team and Service Delivery Manager.

You may handle a variety of tickets throughout the day for multiple clients or work longer on specific issues over several days. The diversity of your work week makes the field engineer a vital part of Hemmersbach.

Primarily, you will support deskside, network, software, and print services, assisting teams working with some of the world’s largest clients.

Within a designated support area, we provide all necessary tools, including a company van or car, mobile phone, laptop, oyster card, and tools. The role mainly involves a standard Monday-Friday, 40-hour week, with occasional travel to remote client sites.

Requirements:

• Previous experience in delivering IT support services
• Diagnostic and support skills using standard Windows-based applications and tools (such as M365, Windows 10, Active Directory, SCCM)
• Confidence in addressing break/fix issues, primarily supporting PCs and laptops
• Excellent time management skills
• Full driving license
• The role may require enhanced referencing or vetting due to its nature

Benefits:

• Buddy program
• Fuel card
• Medical cash plan
• Onboarding program
• Phone allowance and company phone
• Private use of company car
• Staff discounts

Join Us

Hemmersbach provides IT infrastructure services in over 190 countries with 50 subsidiaries. We serve leading companies in the IT industry. We go beyond customer satisfaction—20% of our profits support our social initiatives, Hemmersbach Rhino Force and Hemmersbach Kids’ Family. Hemmersbach is The Social Purpose IT Company.