Field Service Engineer

SMT GB; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the equipment servicing sector is looking for a Field Service Engineer to operate from their Stirling depot. Key responsibilities include servicing and repairing construction equipment while ensuring outstanding customer service and seeking revenue opportunities. Candidates should possess an engineering qualification along with experience in mechanical diagnosis. The position offers a comprehensive benefits package, including pension contributions and health counseling.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

EAP with 24/7 Doctor access

Healthshield - Cashplan for all employees

Financial/Physical/Mental Health Counseling

Qualifications

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline.
• Relevant experience in repair and maintenance of heavy construction plant.
• Proven technical competence on diesel engines and hydraulics.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems using technical knowledge.
• Promote aftermarket solutions and seek additional service revenue.

Skills

Problem solving

Attention to detail

Communication

Technical competence

Diagnostic skills

Education

Formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics

Job description

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About the Role:

We are looking for a Field Service Engineer to report into our Stirling depot, covering central Scotland.

About the Role:

We are looking for a Field Service Engineer to report into our Stirling depot, covering central Scotland.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
• Able to work overtime as and when required and to honour reasonable call out requests
• Attend any relevant product or systems training courses
  
  
  

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems
  
  

Desirable:

• Experience of Welding and Fabrication
  
  
  

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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