IT Field Service Engineer

ZipRecruiter; Thatcham; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Field Service Engineer to join their dynamic team. This field-based role involves the installation, maintenance, and troubleshooting of core IT equipment across multiple locations, ensuring smooth operations in trade retail. The ideal candidate will possess strong technical skills and a solid understanding of Microsoft systems and networking. With a focus on customer support, you will travel to various Profit Centres to deliver exceptional service and resolve issues efficiently. If you're looking for a rewarding opportunity in a fast-paced environment, this role is perfect for you.

Benefits

Car Allowance

Profit Share

Qualifications

• Experience in a similar IT Field Service role is essential.
• Strong technical skills in Microsoft systems and networking.

Responsibilities

• Install, maintain, and troubleshoot IT equipment at various locations.
• Provide support and assistance to internal customers in the field.

Skills

Microsoft Operating Systems

Networking Knowledge

Printer Management

Payment Services Knowledge

Mobile Phone Setup

Technical Skills for Printing and Terminals

Basic Infrastructure Understanding

Job description

Role: IT Field Service Engineer

Location: Thatcham - Area: Southwest, Wales, Midlands

Salary: £30,000 - £35,000, Car Allowance, Profit Share

We are looking for an IT Field Service Engineer for a trade retail group. Your primary responsibilities include the installation, maintenance, and troubleshooting of all core IT equipment (including networking) at Profit Centres, Service Centres, and Credit Offices to ensure smooth trading operations. This is a field-based role requiring you to provide support, advice, and assistance to internal customers. You will visit remote Profit Centres according to a scheduled plan and submit reports for each visit. Additionally, the field service engineer will handle service desk tickets as assigned by the Service Desk manager.

What are we looking for:

• Experience in a similar role.
• Excellent knowledge of Microsoft Operating Systems and Applications.
• Fundamental networking knowledge.
• Experience with printers and print management.
• Knowledge of payment services and PDQ installation.
• Mobile phone setup and management skills.
• Strong technical skills related to printing, terminals, and laptops.
• Basic understanding of key infrastructure elements.
• Full driving license and access to a vehicle.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.