IT Field & Onsite Support Technician

Southern Water; Falmer; On-site; GBP 38,000 - 46,000; Full time

Job summary

Southern Water is hiring an IT Site Technician based in Falmer with weekly site visits. The role involves second/third-line support across laptops, desktops, printers and mobiles, plus incident management via ServiceNow, Teams, and email.

You will build and install PCs and networks, maintain assets in the CMDB, and drive improvements while visiting sites across the Southern Water region. Driving license and vehicle are required.

Qualifications

• Minimum 2 years’ experience within an Enterprise IT Environment in a Desktop Support / 2nd line role.
• Understanding of ITIL principles and service management.
• Strong troubleshooting and communication skills.
• General knowledge of IT hardware and peripherals.
• Health and Safety awareness.

Responsibilities

• Provide 2nd/3rd line user support for laptops, desktops, printers and mobile devices.
• Triage and resolve ServiceNow tickets remotely or on-site.
• Build and install PCs, networks, and peripherals per department standards.
• Deliver service improvements to increase performance and resilience.
• Maintain CMDB and manage company assets.
• Mentor junior staff and share knowledge to shift left responsibilities.

Skills

Desktop support

2nd line support

ITIL

Customer service

Problem solving

Education

Degree or technical qualification

Tools

SCCM

Intune

MS 365

Windows Server

VMware

Azure/Entra

Job description

Southern Water is hiring an IT Site Technician based in Falmer with weekly site visits. The role involves second/third-line support across laptops, desktops, printers and mobiles, plus incident management via ServiceNow, Teams, and email.

You will build and install PCs and networks, maintain assets in the CMDB, and drive improvements while visiting sites across the Southern Water region. Driving license and vehicle are required.