IT Field Engineer

Balfour Beatty plc; Glasgow; Hybrid; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Smart working

Remote work up to 40%

25 days annual leave

Pension

Share incentive plan

Job summary

Balfour Beatty plc is seeking an IT Operations Specialist to support network configurations and cloud services across UK project sites. You will install hardware, troubleshoot issues, and ensure IT services meet security and compliance standards.

You will engage stakeholders, coordinate IT mobilisations, and optimise video conferencing and collaboration tools to keep projects on track.

Qualifications

• Knowledge of network configuration, specifically with Meraki technologies.
• Proficiency in M365 and cloud services.
• Experience with hardware installation and technical troubleshooting.
• Familiarity with compliance standards and testing procedures in IT operations.
• Skills in stakeholder engagement and schedule coordination.
• Project Management experience would be advantageous but not essential
• Structured cabling experience would be advantageous but not essential

Responsibilities

• Ensure robust network configurations and reliable connectivity across project sites.
• Provide prompt technical support and troubleshooting to minimise downtime.
• Facilitate effective video conferencing setups and other communication platforms for project teams.
• Manage site mobilisations and decommissions with attention to IT infrastructure needs.
• Oversee compliance testing of IT systems to adhere to industry and company standards.
• Engage stakeholders to align IT services with project requirements and timelines.
• Influence decision-making regarding IT service operations enhancements and innovations.
• Implement and manage cloud services, including M365, ensuring efficient workflow and data security.
• Maintain and update IT hardware installations, ensuring they meet project and operational needs.
• Address complex IT challenges and provide solutions that ensure project continuity and efficiency.

Skills

Meraki networks

M365

Hardware installation

Technical troubleshooting

Compliance testing

Stakeholder engagement

Project management (advantageous)

Structured cabling (advantageous)

Tools

Meraki

Cloud services

Job description

About the role

This role is essential for ensuring efficient IT operations across various project sites. The individual will be responsible for setting up and maintaining network configurations, providing technical support, and ensuring all IT service operations meet compliance standards. This role contributes to the seamless execution of site operations and stakeholder satisfaction.

What you'll be doing

• Ensure robust network configurations and reliable connectivity across project sites.
• Provide prompt technical support and troubleshooting to minimise downtime.
• Facilitate effective video conferencing setups and other communication platforms for project teams.
• Manage site mobilisations and decommissions with attention to IT infrastructure needs.
• Oversee compliance testing of IT systems to adhere to industry and company standards.
• Engage stakeholders to align IT services with project requirements and timelines.
• Influence decision-making regarding IT service operations enhancements and innovations.
• Implement and manage cloud services, including M365, ensuring efficient workflow and data security.
• Maintain and update IT hardware installations, ensuring they meet project and operational needs.
• Address complex IT challenges and provide solutions that ensure project continuity and efficiency.

Who we're looking for

• Knowledge of network configuration, specifically with Meraki technologies.
• Proficiency in M365 and cloud services.
• Experience with hardware installation and technical troubleshooting.
• Familiarity with compliance standards and testing procedures in IT operations.
• Skills in stakeholder engagement and schedule coordination.
• Project Management experience would be advantageous but not essential
• Structured cabling experience would be advantageous but not essential

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Balfour Beatty Group Enabling Functions are Legal, Finance, IT and Procurement, Communications, Health Safety and Environment, HR and Sustainability. Together, they support delivery of our Build to Last strategy whilst improving efficiencies and standardising our approach, systems and processes.

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at [e-mail]