IT Executive

Lewis (Rothwell) Limited; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative global marketing agency seeks an IT Executive to enhance IT efficiency and support a dynamic UK team. In this pivotal role, you will provide essential technical support, troubleshoot hardware issues, and manage onboarding processes, ensuring seamless operations across various platforms. Join a collaborative environment where your problem-solving skills will shine, and contribute to exciting IT projects while working closely with a global team. This role offers the chance to be part of a company that values diversity and empowers its employees, making a significant impact on the organization and its clients.

Qualifications

• Technical knowledge of networking and Mac OS X systems.
• Strong analytical, problem-solving, and documentation skills.

Responsibilities

• Provide technical support for desktops, AV, and mobile devices.
• Troubleshoot and repair hardware issues on various devices.
• Manage onboarding and leaver processes in line with security policies.

Skills

Networking

Mac OS X

MS Office/MS 365

Problem-solving

Customer service orientation

Written communication

Team collaboration

Tools

Windows

Job description

TEAM LEWIS wishes to appoint an IT Executive who thrives on challenges and enjoys working with eclectic end users in a fast-paced, changeable environment. This is a pivotal role in supporting the day-to-day IT efficiency and being on hand support to the UK team.

About TEAM LEWIS

We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors, including talented people delivering award-winning campaigns and expanding client relationships into new markets or services. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRvoke Media, PR Daily, Bulldog, ICCO, European Excellence, PRCA Digital, Digital Impact, and Global Digital Excellence.

At the heart of the business is the TEAM LEWIS Foundation, which was launched in January 2021 to respond to the challenges the COVID pandemic brought to communities and charitable organizations. Every member of TEAM LEWIS can nominate a local cause close to their heart to receive a cash donation, and in the past year TEAM LEWIS has donated almost $2 million to 445 causes around the world.

Purpose of the role

The IT Executive provides technical support to TEAM LEWIS employees, including desktop, audio/visual, and mobile computing/device support. Liaising with the global IT team to provide support cover and extra resources as required. Aptitude to multi-task, prioritize, and problem-solve rapidly across time zones and often out of hours whilst remaining professional and calm will be key to success.

Main responsibilities

IT support

1. Provide technical consultancy to users in local offices regarding AV and presenting, printing options, network connectivity, and any other software package that may require special assistance.
2. Act as senior escalation support when required.
3. Troubleshoot, diagnose, and repair hardware issues on desktops, laptops, and mobile devices.
4. Take ownership of regional onboarding and leaver processes to ensure that hardware is sourced, IT inductions provided, and access terminated where necessary and all in line with security policies.
5. Troubleshoot networking issues.
6. Liaise with team members for purchase approval if needed and work with key suppliers.
7. Manage and maintain security group-wide following best procedures and adhering to policies.

Projects

1. Work with the global IT team, when requested, to implement large-scale IT projects and new office acquisitions.
2. Liaise with your line manager to provide support cover during periods of absence or intense project work.
3. Identify areas of development that can be implemented in future projects, be it support, hardware, software, or procedurally oriented.
4. Manage key supplier/contractor relationships, including service reviews/assessments and commercial aspects.

Teamworking

1. Ensure personal and deliverable objectives are met on an ongoing basis.
2. Accurately report activity levels to manager and team.
3. Escalate general IT requests to appropriate team members, acting as a first point of contact for enquiries.
4. Work closely with line manager to maximize own strengths, improve weaknesses, and support individual and team career development.
5. Suggest new ideas on how to improve processes and systems.
6. Support with the training of other TEAM LEWIS employees where relevant.
7. Ensure an understanding of the agency’s business, clients, and work, e.g., by attending taskforce meetings, regional and office meetings, training sessions, and by sitting with the non-IT teams.

General

1. Run and support training sessions, with a view to maximizing opportunities to expand team skills.
2. Take a proactive role in promoting the TEAM LEWIS brand, its work, identity, and values.
3. Contribute and support the continuous improvement of systems, practices, and policies.

About you

1. Working technical knowledge of basic networking, Mac OS X systems, current network hardware, protocols, and standards.
2. Good written communication skills.
3. Strong personal skills, with a focus on listening and questioning skills.
4. Strong documentation skills.
5. Ability to conduct research into a wide range of computing issues, as required.
6. Proven analytical and problem-solving abilities.
7. Ability to present ideas in user-friendly language to non-technical employees and end users.
8. Ability to effectively prioritize and execute tasks in a high-pressure environment.
9. Strong customer service orientation.
10. Enjoy working in a team-oriented, collaborative environment.
11. Strong knowledge of Mac OS, MS Office/MS 365 applications; Windows is a plus.
12. Ability to support and diagnose network issues.

Key relationships

1. Senior VIP IT (US)
2. Senior IT Director (UK)
3. Chief Operations Officer
4. Global IT Team
5. UK Office Heads
6. People Team

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment, and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.