IT Engineer

Rodericks Dental Limited; Northampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A national provider in dental services is seeking an IT Engineer in Northampton to support IT/Telephony systems within a skilled team. The ideal candidate will have strong technical skills, excellent communication abilities, and a commitment to delivering high standards. Responsibilities include providing IT support, managing system changes, and mentoring junior staff, while ensuring effective communication with the wider team.

Qualifications

• 2+ years experience working in a similar role.
• Strong communication skills for conveying technical info to non-technical users.
• Good knowledge of Windows environments and networking concepts.

Responsibilities

• Provide 2nd line IT support on a day-to-day basis.
• Support system changes and project work.
• Training junior members and handling technical escalations.

Skills

Communication

Problem-solving

Technical support

Networking concepts

Windows environments

Tools

Active Directory

VOIP Knowledge

Firewall installations

Job description

Hours of Work: Monday to Friday 8:30am – 5:30pm or 8:00am – 5:00pm

Overview

Roderick’s Dental and Dental Partners are on a journey to become the dental services provider in the UK. That goal can not be achieved without being the best place to work for clinicians and colleagues.This in turn attracts the brightest dental talent resulting in the highest quality treatment and choice for our NHS and private patients.

We are looking for an IT Engineer. Reporting to the IT Operations Manageryou will work within a small highly skilled IT engineering team to provide support for IT/Telephony systems within our company.You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects.

This role demands excellent technical skills with the ability tosupport, maintain and operate systems. You will work as part of a team but with the ability to take responsibility and accountability forindependent work packages.There will be plenty of opportunities for you to get involved in projects and innovate whilst running all day to daysupport activities.

Key Responsibility Areas

• Provide 2nd line ITsupport on a day to day basis
• Some 1st Linesupport may also be required if 1st line engineer is busy
• Proven delivery of resolving 15 2nd line tickets + per day
• Be flexible for onsite installation work
• Support system changes and project workindependent to day to daysupport activities
• Out of hours installations & emergency site visits maybe required
• Ability to prioritise mission critical vs non-critical
• Overflow for 1st line IT calls
• Implementation planning
• Training junior members
• Technical escalations for Junior & Apprentice

Skills Qualifications and Knowledge Required

• 2+ years experience working in similar role
• Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users
• A natural passion for IT and technology, with a proven ability to work independently and as part of a team
• Good problem-solving skills with an analytical approach
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Full UK Driving License with use of your own vehicle
• Good knowledge of Windows environments (Active Directory, GPO’s)
• Knowledge of virtualisation
• VOIP installations
• Firewall installations
• Moderate level on site fixes
• Thin Client installs
• Any site setup

Key Relationships

IT Operations Manager

IT Infrastructure Team

Wider IT Team

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This job description is intended to serve as a guide to the responsibilities of the post of IT Engineer.It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances.

Any proposed changes will be discussed with the post holder.