IT Engineer

TN United Kingdom; Gloucester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled IT Engineer to enhance their support team in Gloucester. With over 20 years of experience in delivering exceptional IT consultancy services, this role involves managing client infrastructure, providing top-notch support, and assisting with hardware and software installations. The ideal candidate will possess a full UK driving license and have at least two years of IT support experience, ensuring high-quality service delivery within SLAs. Join a dynamic team and contribute to impactful IT solutions in a collaborative environment.

Qualifications

• 2+ years of experience in IT Support with a focus on customer service.
• Knowledge of Microsoft and Windows Servers is essential.

Responsibilities

• Provide IT support for clients via phone, email, and on-site.
• Manage client infrastructure and handle support requests.

Skills

IT Support

Customer Service

Hardware Installation

Telecoms Knowledge

Microsoft & Windows Servers

Job description

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IT Engineer required

My client has been providing IT support to Gloucestershire and UK businesses for over 20 years and prides itself on first-class consultancy services and solutions. They are now looking for an experienced IT Engineer to join their team based in Gloucester.

Position Overview

1. Support and ensure the proper management of client infrastructure.
2. Provide IT support for clients.
3. Assist clients with hardware and application problems via phone, email, or on-site.
4. Allocate tickets and triage issues to relevant team members for resolution.
5. Handle support requests ensuring high-quality customer service.
6. Log support calls and resolve them within the SLA.
7. Assist in project setup (Office 365, data migrations, phone system swaps).
8. Install equipment onsite for telecom and IT setups.
9. Complete client requirements, including new business, upgrades, installations, and onboarding processes.

Position Requirements

• Full UK Driving License.
• At least 2 years of experience in an IT Support role.
• Experience in both Telecoms and basic IT support.
• Experience working within SLAs.
• Knowledge of Microsoft & Windows Servers.
• Experience installing and configuring hardware and software.