IT & Digital Services Manager - Intralogistics & Automation

Computer Futures; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

Computer Futures in the United Kingdom seeks an IT & Digital Services Manager for a hybrid role in Greater London. You will own the technology estate, lead digital services and shape IT strategy to support growth.

You'll manage Microsoft 365, governance, cyber security and AI governance, drive digital transformation and oversee supplier relationships, ensuring security, compliance and efficiency. Collaborating with engineering, operations and commercial teams, you will develop roadmaps, optimise

Qualifications

• Previous experience as an IT Manager or similar leadership role.
• Strong knowledge of Microsoft 365 and cloud-based technologies.
• Experience managing business systems, software licensing and IT infrastructure.
• Good understanding of cyber security, information security and IT governance principles.
• Experience working with third-party suppliers and managed service providers.

Responsibilities

• Administer and manage the Microsoft 365 environment.
• Support and maintain core business applications including SharePoint, Box, Notion, MS Project, Visio and other platforms.
• Manage user accounts, permissions, licences and access controls.
• Maintain accurate records of IT hardware, software and digital assets.
• Monitor system performance and ensure services remain available and effective.
• Identify opportunities for technology improvements and operational efficiencies.
• Develop IT policies, procedures and documentation.
• Drive cyber security awareness and best practice across the business.
• Monitor emerging threats and work with external providers to implement effective controls and mitigations.
• Ensure compliance with relevant legislation, security standards and industry best practices.
• Support ISO 27001, Cyber Essentials and information security governance.
• Lead the implementation and management of the AI Governance Framework.
• Support the safe and responsible adoption of AI technologies and automation tools.
• Identify opportunities to streamline business processes through digital transformation initiatives.
• Evaluate emerging technologies and make recommendations to senior management.
• Develop and maintain a technology roadmap aligned with business growth plans.
• Manage relationships with external IT support providers, technology partners and software vendors.
• Coordinate service reviews, escalations and supplier performance management.
• Support the procurement of hardware, software and technology services.
• Ensure suppliers deliver value, quality and agreed service levels.
• Act as the primary internal contact for IT and digital services.
• Provide guidance and support to managers and employees on technology-related matters.
• Communicate technology updates, cyber security information and digital initiatives across the business.
• Collaborate with engineering, operations and commercial teams to support business objectives.

Skills

IT Management

Digital Transformation

Microsoft 365

Cloud Technologies

Cyber Security

IT Governance

Information Security

AI Governance

Stakeholder Management

Vendor Management

Supplier Management

Business Systems

Technology Strategy

Process Improvement

Automation

Project Management

Change Management

Asset Management

Compliance

Problem Solving

Tools

SharePoint

Box

Notion

MS Project

Visio

Microsoft 365

Job description

IT & Digital Services Manager

Location: Hybrid

Salary: £55,000 - £65,000

About the Company

Our client is a leading provider of warehouse automation, control systems and robotics solutions, delivering innovative technologies that improve operational efficiency, productivity and performance across logistics and distribution environments. As the business continues to grow, technology plays an increasingly critical role in supporting operations, driving automation and enabling future expansion.

The Opportunity

We are seeking an experienced IT & Digital Services Manager to take ownership of the organisation's technology estate and digital services function. This is a newly created position offering the opportunity to shape the company's IT strategy, enhance cyber security, improve business systems and drive digital transformation initiatives across the organisation.

You will act as the central point of contact for all business technology activities, working closely with stakeholders, external suppliers and senior leadership to ensure systems remain secure, efficient, compliant and aligned with business objectives.

Key Responsibilities

IT & Business Systems Management

• Administer and manage the Microsoft 365 environment.
• Support and maintain core business applications including SharePoint, Box, Notion, Microsoft Project, Visio and other critical platforms.
• Manage user accounts, permissions, licences and access controls.
• Maintain accurate records of IT hardware, software and digital assets.
• Monitor system performance and ensure business-critical services remain available and effective.
• Identify opportunities for technology improvements and operational efficiencies.

Cyber Security, Governance & Compliance

• Develop, implement and maintain IT policies, procedures and documentation.
• Drive cyber security awareness and best practice across the business.
• Monitor emerging threats and work with external providers to implement effective controls and mitigations.
• Ensure compliance with relevant legislation, security standards and industry best practices.
• Support initiatives relating to ISO 27001, Cyber Essentials and information security governance.

Digital Transformation & AI

• Lead the implementation and management of the company's AI Governance Framework.
• Support the safe and responsible adoption of AI technologies and automation tools.
• Identify opportunities to streamline business processes through digital transformation initiatives.
• Evaluate emerging technologies and make recommendations to senior management.
• Develop and maintain a technology roadmap aligned with business growth plans.

Supplier & Vendor Management

• Manage relationships with external IT support providers, technology partners and software vendors.
• Coordinate service reviews, escalations and supplier performance management.
• Support the procurement of hardware, software and technology services.
• Ensure suppliers deliver value, quality and agreed service levels.

Stakeholder Engagement

• Act as the primary internal contact for IT and digital services.
• Provide guidance and support to managers and employees on technology-related matters.
• Communicate technology updates, cyber security information and digital initiatives across the business.
• Collaborate with engineering, operations and commercial teams to support business objectives.

Candidate Requirements

Essential Experience

• Previous experience as an IT Manager, Technology Manager, IT Operations Manager, Digital Services Manager or similar leadership role.
• Strong knowledge of Microsoft 365 and cloud-based technologies.
• Experience managing business systems, software licensing and IT infrastructure.
• Good understanding of cyber security, information security and IT governance principles.
• Experience working with third-party suppliers and managed service providers.
• Strong stakeholder management and communication skills.
• Experience implementing technology improvements and digital transformation projects.

Desirable Experience

• Experience with AI governance, AI implementation or automation technologies.
• Knowledge of Microsoft Power Platform and business process automation tools.
• Understanding of ISO 27001, Cyber Essentials or similar compliance frameworks.
• Experience within warehouse automation, robotics, industrial automation, manufacturing, engineering or technology-driven environments.

Key Skills

• IT Management
• Digital Transformation
• Microsoft 365
• Cloud Technologies
• Cyber Security
• IT Governance
• Information Security
• AI Governance
• Stakeholder Management
• Vendor Management
• Supplier Management
• Business Systems
• Technology Strategy
• Process Improvement
• Automation
• Project Management
• Change Management
• Asset Management
• Compliance
• Problem Solving