IT Manager (Internal Systems)

Jackson Hogg Ltd; Gateshead; On-site; GBP 55,000 - 75,000; Full time

Job summary

Jackson Hogg Ltd in Gateshead is seeking an experienced IT Manager to own and evolve the internal technology environment. You will lead a hands-on team, oversee critical systems, and align technology decisions with long-term business growth.

The role combines operational responsibility with strategic planning, covering security controls, end-user tech, and cyber resilience, while maintaining reliability and high performance for a fast-growing technology business in the region.

Qualifications

• Experience as IT Manager, Senior Systems Administrator, or similar role.
• Strong hands-on Microsoft 365 and Modern Workplace expertise.
• Solid understanding of cloud technologies, networking, cyber security, and IT operations.
• Experience supporting business applications and end users within a fast-paced environment.
• Comfortable remaining hands-on technically while contributing to strategic planning and future technology initiatives.
• Strong communication and stakeholder management skills.
• Microsoft certifications would be advantageous.

Responsibilities

• Take ownership of the organisation's internal IT environment, driving continuous improvement across systems and services.
• Manage and provide technical support for Microsoft 365, cloud services, devices, business applications, and core infrastructure.
• Maintain a secure, resilient, and high-performing technology estate.
• Act as the key point of contact between internal users and technical teams.
• Manage sensitive and business-critical technical issues that require direct ownership.
• Drive improvements in user experience, operational efficiency, and service delivery.
• Support business continuity, cyber security, and compliance initiatives.

Skills

Hands-on IT management

Stakeholder management

Communication

Strategic planning

Tools

Microsoft 365

Modern Workplace

Cloud technologies

Cyber security

Networking

Job description

An exciting opportunity has arisen for an experienced and hands-on IT Manager to take ownership of the internal technology environment for a successful and growing technology business. This role offers a unique opportunity to lead internal IT within an organisation where technology is central to its success. You'll support a workforce of IT professionals, oversee business-critical systems and influence technology decisions that support long-term business growth. The successful candidate will combine operational responsibility with strategic planning, ensuring systems, applications, security controls, and end-user technology remain reliable, secure, and fit for purpose.

The Role

• Take ownership of the organisation's internal IT environment, driving continuous improvement across systems and services.


• Manage and provide technical support Microsoft 365, cloud services, devices, business applications, and core infrastructure.


• Maintain a secure, resilient, and high-performing technology estate.


• Act as the key point of contact between internal users and technical teams.


• Manage sensitive and business-critical technical issues that require direct ownership.


• Drive improvements in user experience, operational efficiency, and service delivery.


• Support business continuity, cyber security, and compliance initiatives.

About You

• Proven experience in an IT Manager, Senior Systems Administrator, Infrastructure Engineer, or similar role.


• Strong hands on Microsoft 365 and Modern Workplace expertise.


• Solid understanding of cloud technologies, networking, cyber security, and IT operations.


• Experience supporting business applications and end users within a fast-paced environment.


• Comfortable remaining hands-on technically while contributing to strategic planning and future technology initiatives.


• Strong communication and stakeholder management skills.


• Knowledge or experience with software development would be advantageous.


• Microsoft certifications would be advantageous