IT Desktop Support Technician (M/F)

Tenexa; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Tenexa recherche un(e) technicien(ne) support bureautique et postes de travail à Londres pour fournir un support IT sur site aux utilisateurs. Vous gérerez les incidents de bout en bout et travaillerez avec des équipes internationales.

Le candidat doit maîtriser Windows 10/11, Microsoft 365, Active Directory/Azure AD et SCCM/MECM, en anglais courant et Français (B1). Expérience en support utilisateur et sens du service client exigés.

Qualifications

• Maîtrise l’anglais écrit et parlé (courant).
• Maîtrise du français conversationnel (B1 minimum).
• Expérience pratique en IT Desktop Support / End‑User Support.
• Connaissance solide de Windows 10/11 et Microsoft 365.
• Compétences en dépannage et en service client.

Responsibilities

• Fournir un support IT sur site aux utilisateurs.
• Gérer et résoudre les incidents et les tickets.
• Diagnostiquer et résoudre les problèmes matériels et logiciels.
• Installer, configurer et maintenir postes de travail et périphériques.
• Gérer les comptes utilisateurs et les droits d’accès.
• Tracer et suivre les demandes via l’ITSM.
• Collaborer avec les équipes IT en France et à l’international.

Skills

Anglais courant

Français B1

Support IT

Dépannage informatique

Communication client

Education

Diplôme en IT

Tools

SCCM / MECM

Active Directory

Azure AD

Intune

Windows 10/11

Microsoft 365

Office 365

VPN / accès distant

Job description

Description du poste et Missions

Location: United Kingdom - London

About Tenexa

Tenexa is a fast-growing IT services company supporting businesses with their IT projects and IT infrastructure management.

We help our clients address their technological challenges by providing skilled, committed professionals dedicated to delivering high-quality IT services.

As part of our ongoing activities, we are looking for an IT Desktop Support Technician to provide hands‑on IT support to users based in London.

Your Responsibilities

Working in a demanding international environment, you will provide hands‑on IT support to end users, ensuring efficient incident resolution and a high level of customer satisfaction.

Your main responsibilities will include:

• Providing on‑site IT support to end users.
• Handling and resolving IT incidents and service requests.
• Troubleshooting hardware, software and office‑related issues.
• Installing, configuring and maintaining workstations and IT peripherals.
• Providing support for Microsoft environments and Microsoft 365.
• Managing user accounts, access rights and permissions in accordance with established procedures.
• Recording, updating and tracking tickets in the ITSM system.
• Maintaining regular communication with users throughout the incident resolution process.
• Identifying recurring incidents and contributing to root cause analysis.
• Escalating complex incidents to the appropriate technical teams.
• Contributing to operational documentation and continuous improvement of support procedures.
• Working closely with IT support teams based in France and other international locations.

Your goal: to take full ownership of user requests, from initial contact through to resolution or escalation, while ensuring a high standard of service.

Technical Environment

You will work in a Microsoft and End‑User Computing environment, including:

• Windows 10 / Windows 11.
• Microsoft 365 / Office 365.
• Active Directory / Azure AD.
• Microsoft SCCM / MECM (Microsoft Endpoint Configuration Manager) – mandatory.
• Workstation management, configuration and deployment.
• Desktop and laptop computers.
• Smartphones and mobile devices.
• Printers and end‑user peripherals.
• Video conferencing tools and meeting room equipment.
• VPN and remote access solutions.
• ITSM and ticketing tools.
• Microsoft Intune (a plus).

Hands‑on experience with SCCM/MECM, particularly workstation management and deployment, is essential.

Profil recherché

Your Profile

You have a degree or qualification in IT and significant experience in IT Desktop Support, End‑User Support or IT Support.

You are confident working independently and can manage incidents from start to finish, while knowing when escalation is required.

The following skills and qualifications are mandatory:

• Fluent English, both written and spoken.
• Conversational French (minimum B1 level), enabling you to communicate effectively with French‑speaking IT teams.
• Proven hands‑on experience with Microsoft SCCM / MECM.
• Strong knowledge of Windows 10 / Windows 11 environments.
• Good knowledge of Microsoft 365 / Office 365.
• Solid experience in IT Desktop Support or End‑User Support.
• Strong troubleshooting and analytical skills.
• Excellent communication skills and a strong customer service mindset.

Knowledge of Microsoft Intune and Azure AD would be an advantage.

Key Personal Attributes

Beyond your technical expertise, we are looking for someone who is:

• Autonomous and proactive.
• Highly organised and rigorous in incident management.
• Responsive and able to manage multiple requests simultaneously.
• Customer‑oriented, with excellent interpersonal skills.
• Comfortable working in an international and multicultural environment.
• Reliable and committed to providing high-quality IT support.

You know how to prioritise incidents, communicate clearly with users and ensure that every request is properly tracked until resolution or escalation.

Contract Opportunity

This opportunity is offered on a freelance basis.

We are looking for an experienced independent IT professional who can quickly become operational and deliver high-quality support in an international environment.