IT Desktop Support Technician

SkySys; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the tech industry is seeking a Desktop Support Technician to provide advanced technical support and enhance system functionality. This long-term contract role will be based in London, involving daily on-site interaction and collaboration with various IT teams. Ideal candidates will possess a Bachelor's degree and several years of desktop support experience, alongside the ability to manage complex technical issues efficiently.

Qualifications

• 2 - 5+ years of experience in desktop support or IT helpdesk.
• Strong knowledge of Windows, macOS, and Microsoft Office.
• Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP).

Responsibilities

• Diagnose and troubleshoot complex hardware, software, and network issues.
• Provide technical support for desktops, laptops, and mobile devices.
• Participate in IT projects such as software deployments and system migrations.

Skills

Problem-solving

Analytical skills

Communication

Education

Bachelor's degree or equivalent

Job description

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Desktop Support Technician
On-site 5 days/week in London, UK
Long term contract (12 months +)

*We need desktop support resource with AV (Audio Visual) support experience.

The Desktop Technician provides advanced technical support for end users, focusing on the efficient resolution of hardware, software, and network issues. The technician ensures optimal functionality of desktops, laptops, mobile devices, and peripherals by troubleshooting, diagnosing, and resolving more complex problems. This role also includes deploying systems, performing upgrades, and contributing to IT projects, offering guidance to junior technicians as needed.

Responsibilities:

• Diagnose and troubleshoot complex hardware, software, and network issues, escalating as necessary.
• Provide technical support for desktops, laptops, mobile devices, and peripherals, both in-person and remotely.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Assist with advanced system configurations, including imaging and deployment of desktops and laptops. • Maintain network connectivity, resolving issues related to VPN, Wi-Fi, and wired connections.
• Collaborate with other IT teams (network, security, server) to resolve cross-functional issues.
• Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades. • Provide user education and training on IT systems, applications, and best practices.
• Maintain accurate records of issues and solutions in a ticketing system.
• Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.
• Monitor and implement security protocols to protect IT infrastructure.
• Offer guidance to Desktop Technicians.

REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree or equivalent.
• 2 - 5+ years of experience in desktop support, IT helpdesk, or a similar role.
• Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office).
• Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP).
• Experience with system imaging, deployment, and hardware upgrades.
• Strong problem-solving and analytical skills.
• Ability to manage time effectively and handle multiple tasks.
• Excellent written and verbal communication skills.
• Team-oriented, with the ability to work independently and provide guidance to staff members.
• Knowledge of IT security principles and experience implementing security measures.
• Overtime nights and weekends as required
• Other tasks and responsibilities as deemed appropriate