Senior Desktop Support Technician

JR United Kingdom; City Of London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading global investment banking advisory firm is seeking a Senior Desktop Support Technician to join their London team. This role involves providing exceptional IT support to senior leadership, managing hardware incidents, and contributing to process improvements in an agile environment. The ideal candidate will have strong technical skills and experience in a corporate setting, with a focus on delivering high-quality support.

Qualifications

• Proven experience as a Desktop Support Engineer or Technician in a corporate setting.
• Strong knowledge of Windows OS, Microsoft 365, Exchange Online, Active Directory.
• Excellent interpersonal and communication skills.

Responsibilities

• Deliver white-glove support to senior leadership and VIP users.
• Diagnose, troubleshoot, and resolve hardware/software issues.
• Manage procurement, setup, and asset lifecycle of EUC hardware.

Skills

Windows OS

Microsoft 365

Exchange Online

Active Directory

iOS and Android support

Networking concepts

Interpersonal communication

Time management

Education

Certifications in Microsoft/O365, Security, ITIL Foundation

Tools

ServiceNow

LANDesk/Ivanti

Citrix

VoIP

Video conferencing tools (Teams/Zoom)

Job description

Social network you want to login/join with:

Senior Desktop Support Technician, london (city of london)

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Client:

aap3 Recruitment

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

On-site | London | Contract | Inside IR35

Are you a hands-on IT support professional with a passion for delivering high-quality, end user focused ITSupport in a fast-paced, global environment?

We’re working with a leading global investment banking advisory firm—headquartered in New York with offices across North America, Europe, the Middle East, and Asia—currently seeking an experienced Desktop Support Technician to join their London team.

The Role

As a Desktop Support Technician, you’ll be the go-to person for all things end-user support across the London and wider EMEA offices. You’ll provide technical assistance, manage hardware incidents, support VIP/C-suite clients, and contribute to continual improvement initiatives within an agile, ITIL-aligned environment.

Key Responsibilities

• Deliver white-glove support to senior leadership and VIP users
• Diagnose, troubleshoot, and resolve hardware/software issues
• Manage procurement, setup, and asset lifecycle of EUC hardware
• Set up and support video conferencing systems (Zoom, Teams, AV)
• Maintain incident, request, and asset records in ServiceNow
• Support office moves and meeting room tech setups
• Liaise with global IT teams and external vendors across EMEA/APAC
• Contribute to documentation and process improvements

What You’ll Bring

• Proven experience as a Desktop Support Engineer or Technician in a corporate setting
• Strong knowledge of:
• Windows OS, Microsoft 365, Exchange Online, Active Directory
• iOS and Android device support (MDM/Intune)
• LANDesk/Ivanti, Citrix, VoIP, video conferencing tools (Teams/Zoom)
• Solid understanding of networking concepts and two-factor authentication
• Familiarity with ITIL principles and service management tools (ServiceNow)
• Excellent interpersonal and communication skills—especially with senior stakeholders
• Self-starter with exceptional organization and time management skills

Nice to Have

• Experience in financial services or investment banking
• Certifications in Microsoft/O365, Security, or ITIL Foundation

Details

• Contract Type: Inside IR35
• Location: Central London, fully on-site
• Duration: Initial term with potential for extension

Excellent opportunity with an established and growing organization. Please share your CV in the first instance and we will be in touch asap