IT Desktop Support Engineer

TN United Kingdom; Maidenhead; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated EUC IT Desktop Support Technician to provide exceptional support in a dynamic environment. This role involves troubleshooting hardware and software issues, installing and fixing desktops and peripherals, and ensuring seamless operations for end-users. With a focus on customer management and effective communication, you will play a crucial part in maintaining IT infrastructure. If you are passionate about technology and thrive in a fast-paced setting, this opportunity is perfect for you. Join a team that values proactive ownership and a sense of urgency in delivering top-notch IT support.

Qualifications

• Minimum 2 years of IT Infrastructure support experience.
• Expert in desk-side support and PC break/fix.
• Basic knowledge of LAN and WAN setups.

Responsibilities

• Provide IT infrastructure field support and troubleshoot issues.
• Install and fix desktops, printers, and laptops.
• Work independently or as part of a team.

Skills

IT Infrastructure Support

Troubleshooting Hardware

Desktop Support

Networking Knowledge (TCP/IP, DNS, DHCP)

Communication Skills

Problem Management

Customer Management

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

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Job Title: EUC IT Desktop Support Technician

Job Type & Location: Onsite || 5 days a week (40 hrs/week) || Vanwall Road, Maidenhead, England, UK

Job Requirements:

Technical

• Minimum 2 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in problem management.
• Excellent written and oral communication skills with clients and management, as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience with ticketing tools (ServiceNow / Remedy etc.).

Non-Technical

• Good customer management skills.
• Good in oral and written communication.
• Able to interact and work with customers at different levels.
• Driven and result-oriented.
• Passionate about the work.
• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible schedules.