ICT Desktop Support Engineer

TN United Kingdom; Horley; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a global aviation leader as an ICT Desktop Support Engineer, where you'll enhance your career while supporting a diverse international ICT infrastructure. This role involves providing technical support to users, resolving various IT issues, and contributing to the improvement of our global ICT services. You'll have the chance to work with cutting-edge technology, maintain critical documentation, and participate in a rotating support roster. If you're passionate about IT and eager to grow in a dynamic environment, this opportunity is perfect for you.

Benefits

Access to LinkedIn Learning

Diverse International Work Environment

Qualifications

• 1-2 years of experience in business IT support.
• Strong skills in documentation and user communication.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Maintain documentation and manage support tickets.

Skills

Windows 10/11 Support

Technical Support

Documentation Skills

Communication Skills

Interpersonal Skills

Education

CompTIA A+ Certification

CompTIA Network+ Certification

Job description

Job Opportunity: ICT Desktop Support Engineer

Join a global aviation leader and take the next step in your career. We are seeking an experienced ICT Desktop Support Engineer in the UK to support our worldwide ICT infrastructure and users.

Purpose of the Role

• Assist the Head of ICT and ICT Support Supervisor in providing effective ICT services globally.
• Propose and implement improvements to the ICT infrastructure worldwide.
• Provide technical support to all users, resolving network, hardware, and software issues.
• Maintain documentation of support activities and manage support tickets.
• Support and expand office network infrastructure and monitor critical ICT resources.
• Support end users with hardware, software, and device issues.
• Participate in a rotating 24/7 support duty roster.

Qualities We Look For

• 1-2 years of relevant experience supporting business IT.
• Experience supporting Windows 10/11 workstations.
• Strong documentation skills and attention to detail.
• Excellent communication and interpersonal skills.
• Certifications: CompTIA A+ or Network+.

What’s In It For You

• Opportunity to work for a diverse, international company.
• Access to extensive training resources through LinkedIn Learning.

Chapman Freeborn, with nearly 50 years of experience, offers a range of aviation services worldwide. We are committed to diversity, equality, and providing equal opportunities for all staff.