IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 40,000; Full time

Job summary

A high-profile organization is seeking multiple IT/Desktop Support Analysts in Stoke-on-Trent. Candidates will provide client support, troubleshoot issues, and maintain networks, with an excellent benefits package and training opportunities available. The position requires onsite work 5 days a week.

Benefits

Comprehensive training opportunities

Excellent benefits package

Qualifications

• Strong experience in IT support required.
• Excellent written and verbal communication skills.
• Knowledge of networks, firewalls, and troubleshooting experience.

Responsibilities

• Support clients and manage adherence to ticketing processes.
• Diagnose support issues and maintain client networks.
• Train and mentor junior team members.

Skills

IT support

Troubleshooting

Attention to detail

Communication

Network knowledge

Problem solving

Learning enthusiasm

Tools

Windows server

Virtualization software

Cloud services (Azure/AWS)

Job description

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organization, recognized as a leader in its field, is seeking several IT/Desktop Support Analysts due to ongoing growth. The ideal candidates will have the following qualifications and skills:

• Strong experience in IT support
• Professional, friendly demeanor with the ability to perform under pressure
• Punctuality, attention to detail, and excellent written and verbal communication skills
• Good troubleshooting and problem-solving abilities
• Enthusiasm for learning and developing new skills
• Knowledge of networks and firewalls, with troubleshooting experience
• Experience in Windows server administration
• Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial

The responsibilities include:

• Supporting clients and ensuring adherence to ticketing processes, keeping clients informed
• Diagnosing support issues with team assistance
• Proactively maintaining client networks using support tools
• Managing new workstation setups and user configurations
• Participating in technical projects, client meetings, and onsite support
• Implementing policies and procedures with the team
• Training and mentoring junior team members

We offer an excellent benefits package, including comprehensive training and development opportunities.

Please note, this position requires onsite work 5 days per week.