IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organisation in Bolton is seeking multiple IT/Desktop Support Analysts due to ongoing growth. The role involves providing IT support, troubleshooting, and managing client networks. Candidates should have strong IT experience, excellent communication skills, and knowledge of networks and virtualisation technologies. This position offers comprehensive training and benefits, with onsite work expected five days a week.

Benefits

Excellent benefits package including training and development

Qualifications

• Strong experience in IT support.
• Excellent written and verbal communication skills.
• Punctual with good attention to detail.

Responsibilities

• Supporting clients and ensuring ticketing process is followed.
• Diagnostics of support cases.
• Managing new workstation builds and user setups.

Skills

IT support

Troubleshooting

Communication

Network & Firewall knowledge

Windows Server administration

Problem solving

Learning enthusiasm

Job description

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IT/Desktop Support Analyst x 2/3 - New (REFBJ23), bolton, greater manchester

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Client:

RedRock Resourcing

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.