IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Telford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A high-profile organisation is seeking multiple IT/Desktop Support Analysts due to growth. The role involves client support, troubleshooting, and proactive maintenance of client networks. Candidates should have strong IT support experience, problem-solving skills, and good communication abilities. The position requires onsite work 5 days per week and includes excellent training opportunities.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support.
• Excellent written and verbal communication skills.
• Enthusiastic to learn and develop skills.

Responsibilities

• Support clients and ensure ticketing process is followed.
• Help diagnose support cases with team assistance.
• Manage new workstation builds and user setups.

Skills

IT support

Attention to detail

Problem solving

Communication

Network knowledge

Windows Server

Virtualisation software

Tools

Azure

AWS

Job description

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IT/Desktop Support Analyst x 2/3 - New (REFBJ23), telford

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Client:

RedRock Resourcing

Location:

telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.