IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization is seeking multiple IT/Desktop Support Analysts in Slough due to ongoing growth. The role involves supporting clients, performing diagnostics, and maintaining networks while fostering team development and engagement. Ideal candidates will have robust IT support experience and a professional demeanor.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Professional approach under pressure.
• Good communication and troubleshooting skills.

Responsibilities

• Support clients and manage ticketing processes.
• Perform diagnostics for support cases.
• Maintain client networks proactively.

Skills

IT support

Troubleshooting

Communication skills

Attention to detail

Problem solving

Networking knowledge

Windows server administration

Virtualization knowledge

Job description

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IT/Desktop Support Analyst x 2/3 - New (REFBJ23), slough

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Client:

RedRock Resourcing

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.