IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Brighton; On-site; GBP 25,000 - 40,000; Full time

Job summary

A high-profile organisation in Brighton is seeking 2-3 IT/Desktop Support Analysts to support their clients due to growth. Candidates should possess strong IT support experience and excellent communication skills. The role requires troubleshooting, client support, and proactive maintenance of networks, with a focus on teamwork and development.

Benefits

Comprehensive training and development

Qualifications

• Strong IT support experience is essential.
• Excellent written and verbal communication skills are required.
• Network & Firewall troubleshooting skills are beneficial.

Responsibilities

• Support clients, ensuring the ticketing process is followed.
• Perform diagnostics of support cases with team assistance.
• Manage new workstation builds and user setups.

Skills

Attention to detail

Communication skills

Problem solving

IT support experience

Network knowledge

Firewall troubleshooting

Windows server administration

Virtualisation knowledge (Azure/AWS)

Job description

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IT/Desktop Support Analyst x 2/3 - New (REFBJ23), brighton

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Client:

RedRock Resourcing

Location:

brighton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.