IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A high-profile organization in High Wycombe is seeking several IT/Desktop Support Analysts due to growth. The position involves supporting clients, diagnosing issues, and managing support tickets, while also offering excellent training opportunities and an impressive benefits package. Candidates should possess strong IT support experience and excellent communication skills, and be prepared to work on-site five days a week.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support is required.
• Professional and friendly approach under pressure is essential.
• Good troubleshooting/problem-solving skills are necessary.

Responsibilities

• Support clients and follow the ticketing process.
• Diagnostics of support cases with team assistance.
• Manage new workstation builds and user setups.

Skills

IT support

Communication skills

Problem solving

Attention to detail

Enthusiasm to learn

Network troubleshooting

Windows server administration

Tools

Azure

AWS

Job description

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IT/Desktop Support Analyst x 2/3 - New (REFBJ23), high wycombe

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Client:

RedRock Resourcing

Location:

high wycombe, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.