IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization recognized in its field is seeking multiple IT/Desktop Support Analysts due to growth. The role involves providing IT support, diagnostics, and proactive maintenance of networks, along with training junior team members. Candidates should exhibit strong communication skills and a desire to learn in an on-site environment.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support.
• Excellent written and verbal communication skills.
• Enthusiastic to learn and develop skills.

Responsibilities

• Supporting clients and ensuring ticketing process is followed.
• Engaging in technical projects, meeting clients.
• Helping train and develop junior team members.

Skills

IT support

Problem solving

Communication

Attention to detail

Network knowledge

Windows server administration

Virtualisation software knowledge

Job description

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IT/Desktop Support Analyst x 2/3 - New (REFBJ23), leeds, west yorkshire

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Client:

RedRock Resourcing

Location:

leeds, west yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.