IT Customer Support Specialist

Babcock International; Cranwell; On-site; GBP 34,000 - 44,000; Full time

Benefits offered by this job

Generous holiday

Pension with life cover

Digital GP & health check

Employee shopping portal

Professional fees coverage

Reservists paid leave

Holiday trading

Be Kind Day

Job summary

Babcock International is seeking an IT Customer Support Specialist to be the hub of IT services for the UK Military Flying Training System. Based onsite at RAF Cranwell, you will support trainees, instructors and staff, ensuring reliable access to technology and systems necessary for daily operations.

You'll provide second-line IT support, assist with configuring and deploying equipment, and deliver IT inductions for new starters.

Qualifications

• Experience providing second-line IT support.
• Experience supporting users within a Microsoft Windows environment.
• Strong customer service and communication skills, both written and verbal.
• Ability to build effective relationships with internal and external stakeholders.
• A full UK driving licence is required and SC security clearance eligibility.

Responsibilities

• Providing second-line IT support and acting as an escalation point for local IT operational issues.
• Supporting military trainees, instructors and customer stakeholders to deliver a positive user experience.
• Managing and maintaining IT hardware, telecommunications and audio-visual equipment across the training environment.
• Delivering IT inductions and preparing equipment for new starters joining the programme.
• Configuring and deploying IT equipment to support training facilities, classrooms and operational requirements.

Skills

Second-line IT support

Customer service

Stakeholder management

English communication

Job description

As an IT Customer Support Specialist, you'll be at the heart of delivering critical IT services that support the UK Military Flying Training System. Acting as a key link between Ascent, Babcock Aerospace and Babcock's internal IT providers, you'll help ensure that trainees, instructors and support staff have the technology and systems they need to succeed. Day-to-day you'll be required to:

• Providing second-line IT support and acting as an escalation point for local IT operational issues.
• Supporting military trainees, instructors and customer stakeholders to deliver a positive user experience.
• Managing and maintaining IT hardware, telecommunications and audio-visual equipment across the training environment.
• Delivering IT inductions and preparing equipment for new starters joining the programme.
• Configuring and deploying IT equipment to support training facilities, classrooms and operational requirements.

The role is based onsite at RAF Cranwell, and the set working times are 37.5 hours per week, Monday to Friday.

Experience and Requirements

• Experience providing second-line IT support.
• Experience supporting users within a Microsoft Windows environment.
• Strong customer service and communication skills, both written and verbal.
• Ability to build effective relationships with internal and external stakeholders.
• Commercial awareness and an understanding of customer-focused service delivery., We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. However, a full UK driving licence is required for this role., The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as an IT Customer Support Specialist at RAF Cranwell, near Sleaford, Lincolnshire. We're Babcock - a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity