IT Change Coordinator - Leeds

Global Banking School; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading higher education provider is seeking an IT Change Coordinator to enhance operational IT changes. This role involves enforcing change management processes, coordinating with teams, and ensuring user satisfaction through effective change implementation. Ideal candidates will have strong ITIL knowledge and a relevant degree, along with experience in change management.

Benefits

25 days annual leave plus public holidays

Workplace pension scheme

Tuition reimbursement for career development courses

Flexible Benefits

Perks@Work discounts platform

Employee referral scheme worth £500

Discretionary annual performance bonus

Qualifications

• Minimum of two years’ experience delivering IT change management.
• Strong communication skills and experience in training large groups.
• Knowledge of project and change management methodologies.

Responsibilities

• Enforce change management processes and coordinate CAB meetings.
• Manage IT change, incident, and transition processes.
• Adopt ITIL best practices for service improvement.

Skills

Communication

ITIL Knowledge

Project Management

Change Management

Cloud-based Information Systems

Microsoft Systems Understanding

Education

Degree in a relevant field or equivalent qualification

Job description

Department: Business Improvement and Customer Service

Location:Leeds(On-site)

About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision:Changing lives through education.

What We Do:The IT Change Coordinator will support the operational IT change need within the business. GBS has implemented a number of new systems and the focus of this role is to lead the continual improvement of these systems.

About the Role:

• Enforce change management processes, ensuring that all changes are properly evaluated, prioritized, documented, and approved before implementation.
• Coordinate and facilitate the Change Advisory Board (CAB) meeting, working with delivery teams and key stakeholders to ensure that all changes are reviewed and approved based on their impact prior to implementation.
• Oversight of the Incident, Major Incident, Change, and Transition management processes
• Adopt ITIL best practices for incident, change, configuration and knowledgebase management.
• Manages End-user satisfaction, service improvement programs, escalation & complaint management based on end-user feedback.

About you:

• Degree in or equivalent qualification
• A minimum of two years’ experience delivering IT change management.
• Knowledge of project and change management methodologies, including ITIL.
• Knowledge of cloud-based Information Systems.
• Strong communication skills. Experience delivering training to large user groups and senior stakeholders.
• Good understanding of Microsoft systems and excellent general IT competence.

Desirable:

• Experience of delivering training for IT Systems.
• Knowledge of Higher Education.
• Knowledge of the Operations environment.
• End user training in a large corporate environment

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!

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