Collections Team Manager

Sopra Steria Group; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a leading company recognized as one of the Top 20 Great Places to Work in the UK, as a Collections Team Manager. Lead a dynamic team in debt collection efforts, foster a collaborative work culture, and drive significant business improvements in a hybrid role that supports flexibility. This position offers an exciting opportunity to impact both your team and the organization positively, all while utilizing your leadership and analytical skills.

Qualifications

• Confirmed leadership experience in collections/AR environment.
• Proven track record to lead by example while prioritising customer and colleague needs.
• Expertise in collaborating with diverse collaborators to support service improvements.

Responsibilities

• Supervising team performance and compliance with metrics.
• Leading client service improvement plans and ensuring quality assurance.
• Analyzing and reporting on key operational metrics.

Skills

Leadership

Analytical Skills

Communication

Problem Solving

Job description

Are you a numbers' enthusiast with a passion for analysing data to drive process improvement? Does the idea of making a tangible impact through your work excite you? If so, we’d love to hear from you!

Now is an exceptionally exciting time to join the NHS SBS family! We’re thrilled to have been recognised as one of the Top 20 Great Places to Work in the UK, and we’re embarking on a progressive multi-million-pound project within our F&A department. As we experience significant growth and development, we’re looking for a Collections Team Manager to join our dynamic Collections function. Our mission is to engage with a variety of debtors and help recover outstanding amounts owed.

We are seeking a driven leader to set high standards in debt collection, support clients’ financial health, and guarantee strong cash flow. As a point of escalation, you’ll guide your team, promote validated methods, and build strong partnerships. This role offers the chance to inspire your team, lead impactful projects, and drive business improvements. Join us on this exciting journey as we shape the future!

This is a hybrid role, predominantly based from home. Travel to the Leeds Hub will only be required once a week (Mondays) and for adhoc occasions.

What you will be doing:

• Supervising team performance to make sure compliance with contractually agreed metrics as well as developing and upskilling team members through regular one-on-one sessions, mentoring, and performance feedback.
• Fostering a collaborative environment and working closely with your team to cultivate a professional culture among employees, clients, and key account customers. By sharing effective strategies you’ll guarantee the efficient resolution of queries, ultimately leading to the prompt payment of invoices.
• Leading client service improvement plans, addressing risks and issues, ensuring quality assurance, and delivering accurate and timely reporting both internally and externally.
• Continuously reviewing, developing and communicating the strategies of the team, ensuring effectiveness and productivity is maximised, and that they are aligned with the wider business strategy.
• Dealing with advanced queries and critical issues from external collaborators with a strong focus on clear and achievable actions, timely delivery, and quality outcomes.
• Analysing and reporting on key operational metrics to provide insight and assurance as to overall performance of your team.

What you’ll bring:

• Confirmed leadership experience in collections/AR environment.
• Proven track record to lead by example, delivering outstanding standards and performance across the department while prioritising the needs of customers, clients, and colleagues.
• Expertise in collaborating with diverse internal and external collaborators to support the development and implementation of process and service improvements.
• Strong verbal and written communication skills, coupled with the ability to analyse data effectively.
• Established reputation for focusing on delivery and meeting targets successfully.

It would be great if you had:

• Excellent people leadership skills.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Level of Clearance:DBS

Salary offered will be in line with experience and development needs

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?