IT Business Analyst

Howden Group Holdings; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Howden Group Holdings is seeking a Senior Business Analyst to join their entrepreneurial startup venture. This role will drive transformation and bridge the gap between customer needs and technical solutions, with a focus on innovative technologies such as AI and automation. Candidates should possess extensive business analysis experience, strong customer journey mapping skills, and a solid understanding of technical integrations within a dynamic environment. Competitive salary and opportunities for career progression are offered.

Benefits

Diversity and inclusion initiatives

Flexibility in working hours

Hybrid working options

Qualifications

• Extensive experience in business analysis with a focus on customer journey mapping.
• Proven track record in delivering complex technical solutions.
• Experience in API integration and specification development.

Responsibilities

• Own end-to-end analysis of new product launches.
• Design and map customer journeys, identifying pain points.
• Lead technical requirement gathering and analysis for integrations.

Skills

Customer Journey Mapping

Technical Analysis

Problem Solving

Documentation Writing

Agile Methodologies

Stakeholder Management

Education

Professional certifications in Business Analysis (e.g. BCS)

Agile certifications (Scrum, Product Owner)

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Senior BA Role Purpose

We are an entrepreneurial startup venture backed by the strength and scale of Howden Group Holdings and Howden Re. Operating with the agility of a startup while leveraging the resources of a global insurance leader, our mission is to revolutionise the London insurance market through cutting-edge technologies including AI, automation, Machine Learning, and advanced data analytics.

This unique position as a startup within a leading global insurance group offers an exceptional opportunity to combine entrepreneurial spirit with enterprise-scale impact. We maintain the speed and innovation of a startup while benefiting from Howden's deep market expertise, established networks, and robust infrastructure.

Role Responsibilities

As a Senior Business Analyst, you will be a key driver in our transformation journey, bridging the gap between customer needs, business requirements, and technical solutions. Working in a dynamic startup environment, you will shape product development, design seamless customer journeys, and ensure successful integration with third-party APIs and systems.

You will serve as the crucial link between product teams, development teams, and business stakeholders, translating complex business requirements into clear technical specifications while maintaining focus on exceptional customer experience.

KEY ACCOUNTABILITIES:

Product Analysis & Customer Journey Design:

• Owns end-to-end analysis of new product launches and feature developments
• Designs and maps customer journeys, identifying pain points and opportunities for improvement
• Creates detailed process flows and user stories that balance customer experience with technical feasibility
• Champions customer-centric design thinking across all initiatives
• Develops comprehensive business requirements that align with both customer needs and technical capabilities

Technical Analysis & Integration:

• Leads technical requirement gathering and analysis for complex system integrations
• Creates detailed technical specifications for third-party API integrations
• Maps data flows and system interactions across multiple platforms
• Ensures solutions meet both immediate startup needs and enterprise scalability requirements
• Collaborates with development teams to create clear, actionable technical stories

Business Process Analysis:

• Analyses and documents current business processes to identify improvement opportunities
• Designs scalable processes that can grow with the business
• Identifies opportunities for automation and process improvement
• Ensures processes align with both startup agility and enterprise governance requirements

Stakeholder Management & Team Leadership:

• Builds strong relationships across product, technical, and business teams
• Facilitates effective communication between startup and enterprise stakeholders
• Mentors and supports team members in business analysis best practices as the ALTO team grows
• Promotes knowledge sharing and collaboration across the organisation
• Acts as a bridge between technical and non-technical stakeholders

Agile Delivery & Documentation:

• Champions Agile methodologies while maintaining clear documentation standards
• Leads backlog refinement and story mapping sessions
• Creates and maintains technical and functional documentation
• Ensures traceability between business requirements and technical implementation
• Balances speed of delivery with quality and compliance needs

PERSON SPECIFICATION:

Knowledge/Experience

• Extensive experience in business analysis, with strong focus on customer journey mapping and technical integration
• Proven track record of delivering complex technical solutions in both startup and enterprise environments
• Experience with API integration and technical specification development
• Strong understanding of Agile development practices and documentation
• Knowledge of insurance products and processes advantageous

Skills/Behaviours

• Expert in both business and technical analysis
• Strong technical acumen with ability to understand and document complex systems
• Excellence in customer journey mapping and process design
• Outstanding documentation and specification writing skills
• Proven ability to translate business requirements into technical stories
• Strong analytical and problem-solving capabilities
• Excellent communication skills with ability to bridge technical and business perspectives
• Adaptable mindset with ability to balance startup speed with enterprise requirements

Qualifications

• Professional certifications in Business Analysis (e.g. BCS), Agile (Scrum, Product Owner) highly valued
• Technical certifications or experience

Insurance market knowledge advantageous

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent