IT Business Analyst

Wates Smartspace; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Wates Smartspace is seeking an experienced IT Business Analyst who can turn complex business challenges into practical technology solutions. You will work with stakeholders, architects, and suppliers to deliver initiatives that improve efficiency and service across our property services operations.

You will drive requirements, map processes and data flows, define API and integration needs, and support testing, UAT, and transition into service.

Qualifications

• Proven experience as a Business Analyst delivering IT and business change projects.
• Strong understanding of systems integration, APIs, data flows, SaaS platforms, and cloud solutions.
• Experience across full project lifecycle from requirements gathering to implementation.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to translate technical concepts for non-technical audiences.
• Experience developing business cases, requirements documentation, and process maps.
• Proactive, delivery-focused with strong analytical skills.

Responsibilities

• Engage with stakeholders to understand problems, objectives, and opportunities for improvement.
• Elicit, analyse, and document functional and non-functional requirements.
• Translate business needs into technical specifications, user stories, and acceptance criteria.
• Map processes, systems, integrations, and data flows to support solution design.
• Define API, interface, reporting, data migration, and integration requirements.
• Facilitate workshops and build relationships across business and technical teams.
• Support solution design, testing, UAT, implementation, and service transition.
• Collaborate with internal IT teams and external suppliers to ensure successful delivery.
• Contribute to continuous improvement of BA practices and standards.

Skills

Business Analyst

Technical Business Analyst

Stakeholder management

Communication

Facilitation

Analytical skills

Education

BA qualifications (BCS/IIBA or equivalent)

Tools

Azure DevOps

Jira

Power Platform

Microsoft 365

SQL

Job description

IT Business Analyst

Finsbury Park
Competitive Salary + Benefits
Permanent | Full-Time

Help Shape the Future of Technology in Property Services

Are you an experienced IT Business Analyst who enjoys turning complex business challenges into practical technology solutions?

We're looking for a commercially aware and technically curious Business Analyst to join our growing team. You'll work at the heart of business change, collaborating with operational stakeholders, architects, technical teams, and third-party suppliers to deliver solutions that drive efficiency, improve customer experience, and support long-term growth across our property services operations.

This is an exciting opportunity to play a key role in major technology initiatives, including workforce management, scheduling, systems integration, and digital transformation projects.

What You'll Be Doing

• Engage with stakeholders to understand business problems, objectives, and opportunities for improvement.
• Elicit, analyse, and document functional and non-functional requirements.
• Translate business needs into clear technical specifications, user stories, and acceptance criteria.
• Map business processes, systems, integrations, and data flows to support solution design.
• Define API, interface, reporting, data migration, and integration requirements.
• Facilitate workshops and build effective relationships across business and technical teams.
• Support solution design, testing, UAT, implementation, and transition into service.
• Work closely with internal IT teams and external suppliers to ensure successful delivery of technology solutions.
• Contribute to continuous improvement of business analysis practices and standards.

What We're Looking For

• Proven experience as a Business Analyst or Technical Business Analyst delivering IT and business change projects.
• Strong understanding of systems integration, APIs, data flows, SaaS platforms, and cloud-based solutions.
• Experience working across the full project lifecycle, from requirements gathering through to implementation.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to translate technical concepts into language that non-technical audiences can understand.
• Experience developing business cases, requirements documentation, and process maps.
• A proactive and delivery-focused approach with strong analytical skills.

Desirable Experience

• Experience within Property Services, Social Housing, Housing Maintenance, Facilities Management, or a similar operational environment.
• Experience working with ERP, Workforce Management, Scheduling, or Mobile Workforce solutions.
• Knowledge of Microsoft Azure, Power Platform, and Microsoft 365 technologies.
• Experience working within Agile delivery environments using Azure DevOps or Jira.
• Understanding of data mapping, migration, SQL, and reporting requirements.
• BCS, IIBA, or relevant Business Analysis qualifications.

Why Join Us?

• Be part of a forward-thinking organisation investing heavily in technology and operational excellence.
• Work on impactful projects that improve services for customers and frontline teams.
• Collaborate with talented stakeholders across the business and technology functions.
• Excellent opportunities for professional development and career progression.

Ready to Make an Impact?

If you're passionate about delivering technology solutions that solve real business challenges and want to play a key role in shaping the future of Property Services, we'd love to hear from you.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]