IT/AV Engineer

Rise Technical Recruitment Ltd; Cambridgeshire and Peterborough; On-site; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Training & Development

Technical Progression

Long-Term Stability

Varied Infrastructure & AV

Job summary

Rise Technical Recruitment Ltd is seeking an IT & AV Engineer for a permanent role in Cambridge. The role covers end-user support, Microsoft 365, core infrastructure and meeting-room AV across a prestigious education environment.

You will act as an escalation point, keep the helpdesk running smoothly, support networks, servers and key services, and provide hands-on AV for events and meetings. 37.5 hours weekly, with core hours 10am-4pm and flexibility.

Qualifications

• Experience in 1st/2nd line support with strong Windows 11 and Windows Server knowledge.
• Comfortable supporting Microsoft 365/Office and typical IT peripherals (printers/scanners/VoIP).
• Confident working across IT and basic AV/meeting room technology.

Responsibilities

• Senior escalation support for IT and AV, taking ownership of complex issues.
• Supporting the day-to-day operation of the helpdesk and service documentation.
• Supporting networks (wired/wireless), servers and core services (DNS/DHCP).
• Supporting Microsoft 365 and end-user devices (Windows 11), peripherals and BYOD.

Skills

1st/2nd line

Windows 11

Windows Server

Microsoft 365

AV meeting tech

End-user devices

Networking basics

Printers/Scanners/VoIP

DNS/DHCP

Tools

DNS/DHCP

Job description

IT & AV Engineer / IT Support Engineer

36,000 - 40,000 + Training & Development + Technical Progression + Varied Infrastructure & AV + Long-Term Stability

Cambridge, Cambridgeshire (Commutable from: Ely, Newmarket, Royston, St Ives, Huntingdon, Saffron Walden, Haverhill, Bishops Stortford)

Are you an IT Support Engineer, IT Technician or IT & AV Engineer looking for a permanent role where you'll be trusted with more than just ticket-logging, given the chance to develop your technical skills, and become a go-to person for solving complex issues in a prestigious education environment?

On offer is a secure, in-person position with a well-established Cambridge organisation, where you'll work across a broad mix of technologies spanning end-user support, Microsoft 365, core infrastructure and meeting-room AV. You'll be supported by an IT team, suppliers and wider university services, while gaining exposure to service improvement projects and best-practice delivery.

In this role you will act as an escalation point for staff and students, help ensure the helpdesk runs smoothly, and take ownership of issues through to resolution. You'll also support and maintain the wired and wireless network, servers and key services, and provide hands-on support for projectors, digital displays and hybrid meeting technology for important events and meetings.

This is a fantastic opportunity for someone who wants stability and great working hours, while also building deeper capability across infrastructure and AV, with clear scope to progress technically.

The Role:

• Senior escalation support for IT and AV, taking ownership of complex issues
• Supporting the day-to-day operation of the helpdesk and service documentation
• Supporting networks (wired/wireless), servers and core services (DNS/DHCP)
• Supporting Microsoft 365 and end-user devices (Windows 11), peripherals and BYOD
• 37.5 hours per week, core hours 10am-4pm with flexibility outside these hours

The Person:

• Experience in 1st/2nd line support with strong Windows 11 and Windows Server knowledge
• Comfortable supporting Microsoft 365/Office and typical IT peripherals (printers/scanners/VoIP)
• Confident working across IT and basic AV/meeting room technology

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.